Customer Success Manager
Customer Success Manager
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Job Description
With Sonia doctors are successful doctors. We create and deploy AI enhanced solutions that make doctors lives easier patients care better and healthcare systems more efficient. If youre an intrinsically motivated selfstarter who values impactful work join us in revolutionizing healthcare .
Tasks
As a Customer Success Manager at Sonia you will play a key role in ensuring customer satisfaction and building lasting partnerships with healthcare professionals. Your responsibilities will include:
- Serving as the primary point of contact for customers addressing queries concerns and needs promptly including subscription changes.
- Building and maintaining longterm relationships with medical customers both SMEs and Enterprise clients.
- Defining tracking and owning success metrics to measure customer satisfaction and outcomes.
- Identifying cross and upsell opportunities to maximize customer value.
- Collaborating closely with Sales Marketing and Dental/Medical teams to ensure seamless communication and consistent customer experiences.
- Monitoring industry trends and customer feedback to identify improvement areas and align solutions with customer needs.
- Onboarding new customers and delivering comprehensive training on our software solutions.
Requirements
Were looking for a customerfocused professional who thrives in a fastpaced dynamic environment. The ideal candidate will possess:
Required Qualifications:
- Proven experience in customer success or medical roles with a strong understanding of the healthcare industry and its processes.
- Fluency in German (C2 or native) and proficiency in English; both written and verbal.
- Excellent communication skills and the ability to build relationships with diverse stakeholders.
- Ability to work independently prioritize tasks effectively and manage multiple responsibilities.
- Proficiency with CRM software Stripe and customer success tools.
NicetoHave Qualifications:
- Expertise in the medical landscape (specialized knowledge e.g. dental is highly valued).
- Prior experience in SaaS or HealthTech customer success roles.
- Familiarity with healthcare IT systems and workflows.
- A Bachelors degree in Business Administration Medicine or a related field.
- Residency near our offices for occasional inperson meetings.
Benefits
- Attractive compensation aligned with your skills.
- Dynamic workspace in Hamburg and Luxembourg.
- Flexible work arrangements.
- Professional development allowance.
If youre excited about building the HR function from the ground up and fostering a vibrant peoplecentric culture wed love to hear from you ! If your application resonates with us well reach out to schedule an initial online interview.
Employment Type
Full Time
