Customer Success Manager
Customer Success Manager
Posted on :
05-02-2025
Employer Active
1 Vacancy
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Job Description
Requirements:
- Bachelors or Masters in Industrial Engineering Software Engineering Business or related fields.
- 5 years in customer success account management or similar roles with a proven track record in client management growth and satisfaction.
- Fluent in English (written spoken and read); additional languages are a plus.
- Skilled in upselling and crossselling using structured frameworks (e.g. GPCT/BA C&I).
- Ability to create growth plans and success strategies aligned with customer objectives.
- Familiar with Shopify Lightspeed HubSpot JumpCloud Aircall PandaDoc LiteCard and other SaaS platforms.
- Nativelevel English with excellent verbal and written skills.
- Experience collaborating with sales product and engineering teams.
- Strong understanding of SaaS and recurring revenue models.
- Proficient in HubSpot and other CRM tools for account management.
- Basic knowledge of APIs integrations and technical concepts for liaising with engineers.
- Familiar with Jira Confluence and Agile workflows.
Responsibilities:
- Build strong lasting client relationships ensuring satisfaction retention and growth through tailored solutions.
- Use the GPCT/BA C&I sales framework to identify client objectives challenges and opportunities aligning services accordingly.
- Manage recurring client requests like website updates product launches and growth strategies using platforms like Shopify and HubSpot.
- Conduct regular account reviews to track progress share insights and proactively address challenges or opportunities.
- Drive recurring revenue growth within YetiTechs partner ecosystem ensuring adoption and expansion of platforms like HubSpot Shopify Lightspeed JumpCloud and others.
- Oversee client onboarding guiding implementation and success planning with integrated partner solutions.
- Identify upselling and crossselling opportunities for partner services managing smallerscale deals while collaborating on larger opportunities with sales and leadership.
- Handle and qualify leads from marketing activities closing deals where appropriate.
- Develop and present growth strategies for clients ensuring longterm commitment to partner solutions.
- Escalate complex opportunities to senior leadership for advanced technical or strategic input.
- Assist in preparing proposals and account strategies for highvalue deals involving partner platforms.
- Work with CRM teams to maintain accurate customer data and deal statuses in HubSpot.
- Collaborate with engineering and product teams to ensure seamless project execution and technical alignment.
- Provide actionable feedback to internal teams refining services and enhancing customer experiences.
- Support internal teams by integrating customer insights into strategic decisions related to partner offerings.
Employment Type
Full Time
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