Customer Support Agent
Customer Support Agent
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Job Description
About the Role
Are you a problem solver with an analytical mindset Do you thrive in a fastpaced environment where multitasking and teamwork are essential If so we want you on our Customer Support Team at DataCam!
As a Customer Support Agent (Triage) you will be responsible for handling and resolving technical support tickets collaborating with other teams and improving internal processes. We are looking for individuals who are proactive detailoriented and eager to learn.
Key Responsibilities
- Manage and track customer support tickets through the ticketing system.
- Troubleshoot and resolve basic technical issues independently.
- Collaborate with teams to follow up on tasks and ensure timely resolutions.
- Identify and document recurring issues to enhance process efficiency.
- Create manage and update internal documentation reports and workflows as needed.
- Take initiative and contribute suggestions for operational improvements.
- Assist with other tasks assigned by the Supervisor/Manager.
Requirements
Technical Skills:
Experience working with SQL queries and databases.
Strong proficiency in Google Docs Excel and other office applications.
Soft Skills:
- Excellent verbal and written communication skills.
- Strong analytical thinking and attention to detail.
- Effective time management and ability to prioritize tasks.
- Positive attitude adaptability and a gogetter mindset.
- Ability to work collaboratively in a team environment
Benefits
- Work in a dynamic teamoriented environment.
- Opportunities for continuous learning and growth.
- Be part of a company that values problemsolving and innovation.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
