Customer Service Trainee
Customer Service Trainee
Posted on :
05-02-2025
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1 Vacancy
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Job Description
Our Client is a CBN licensed and NDIC insured Microfinance bank providing Savings Investment and Loan products to Micro Small and Medium Enterprises. Due to expansion they are in need of a Customer Service Trainee
JOB RESPONSIBILITIES
- Respond to customer inquiries via phone email or chat with a positive attitude
- Assist with troubleshooting common issues and guide customers through solutions
- Update and maintain accurate customer records
- Ensure timely followup with customers and track resolutions
- Collaborate with team members to resolve complex issues
- Provide feedback on customer trends
- Stay uptodate with product knowledge and service offerings
JOB REQUIREMENTS
- Minimum of a National Diploma (ND) or equivalent
- Familiarity with CRM software and customer service tools is a plus
- Excellent communication skills and professional demeanor
- Strong problemsolving ability and proactive approach
- Passion for helping people and providing great service
- Ability to work independently and as part of a team
- Positive attitude and genuine desire to help customers
Employment Type
Full Time
Key Skills
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