Customer Success Representative
Customer Success Representative
Posted on :
01-02-2025
Employer Active
1 Vacancy
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Job Description
Summary of Responsibilities:
Customer Engagement:
Customer Engagement:
Actively reach out to new customers ensuring a warm and personalized introduction at the company s services and values.
Customer Support: Respond promptly to customer inquiries across all communication channels providing precise and actionable information.
Platform Assistance:
Assist customers in navigating the company s digital platforms ensuring smooth experience with proactive troubleshooting support.
Complaint Resolution: Work collaboratively with internal teams to resolve issues swiftly maintaining high standards of customer care and adhering to our SOPs.
Customer Retention:
Maintain effective communication channels with customers fostering trust and ongoing satisfaction with our services.
Sales Support:
Collaborate with sales teams to ensure seamless onboarding process for new customers enhancing their initial experience with the company.
Needs Assessment:
Analyze customer interactions to tailor services and support improving customer engagement and satisfaction.
Product Knowledge:
Participate in ongoing training to stay updated on the company s offerings ensuring accurate and helpful communications with customers.
Data Collection: Systematically gather and document customer feedback and survey responses to guide service improvement.
Reporting: Compile detailed reports on customer service activities and outcomes contributing to strategic planning and operational adjustments.
Requirements
Bachelor s degree in a relevant field
Minimum of 2 years postNYSC experience in a customerfacing role
Proficiency in CRM tools and a strong understanding of customer support best practices
Excellent communication skills with a focus on active listening and empathy.
Exceptional problemsolving abilities and attention to detail.
Knowledge of the logistics industry and experience in a techdriven environment are advantageous
Ability to manage stress and adapt to rapid changing business environments
Demonstrated commitment to fostering a diverse and inclusive workplace.
Employment Type
Full Time
Key Skills
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