Lead - Customer Success Top tier

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.  They should have a consultative sales approach a successful track record retaining growing and onboarding clients with polished presentation skills. This person must demonstrate all the behaviours associated with a high performance sales and customer success culture specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.
 

Responsibilities:

• Youll become the resident expert on the Freshworks platform and will expand our cloudbased software usage in existing customers
• Drive expansion through upsell and crosssell to meet or exceed revenue targets
• Professionally manage relationships with a portfolio of assigned accounts
• Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies
• Build a plan to maximize revenue and customer satisfaction within your accounts
• Gain a thorough understanding of assigned clients needs objectives and processes to ensure that they successfully adopt and deploy Freshworks suite of products
• Create & articulate compelling value conversations with CLevel stakeholders also work in  alignment with inside stakeholders namely Implementations Billing Support deals teams etc.
• Close large complex deals involving multiple executive level stakeholders
• Collaborate with and lead a larger cross functional team to the closure of large complex deals
• Demonstrated experience managing complex sales cycles and negotiating winwin agreements based on value based selling
• Exceeding activity pipeline and revenue goals on a quarterly basis
• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
• Analyze sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact
• Develop longterm strategic relationships with key accounts

Qualifications :

• Experience selling to VP or C level executives in companies
• 6 years of overall experience in sales. 4 years of SAAS sales experience/solution based selling experience
• Experience in driving expanded usage in existing customers
• Track record of success selling into Mid Market and Enterprise companies
• Experience managing and closing complex salescycles using solution selling techniques
• Consultative sales skills and ability to construct and articulate strong business cases and ROI strategic account planning and execution skills.
• Proven track record of consistent account growth and quota achievement
• Thorough understanding/experience in related technology in the CRM/EX/CX space
• Experience with account portfolio planning management and prioritization
• Strong project management capability and ability to multitask
• High attention to detail and willingness to get in the weeds to fix a problem
• Knowledge of customer success best practices
• Experience driving client adoption of technology or software product
• Skilled in virtual presentations online web demos remote sales processes
• Strong interpersonal skills ability to convey and relate ideas to others
• Vibrant and energetic attitude willingness to perform and get things done
• Bachelors Degree/Masters degree preferred
• A technical background is a plus

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime