Senior Lead Operations
Senior Lead Operations
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Job Description
This role is part of our Forum & Community Teams within the Credit & Public Equities vertical.
Forum and Community are content products that help investors make better investment decisions faster. Our Sector Analysts and clients conduct in depth Interviews with senior executives and industry specialists to unearth critical insights and generate unfiltered transcripts.
Our 100strong industry aligned team covers over 2500 public and private companies applying datadriven factor models to identify where capital is most likely to be deployed. Our library of over 10000 Forum Interview transcripts is continually strengthened by the generation of approximately 400 transcripts per month.
Community is a new content offering from Third Bridge with a fastgrowing fastpaced performance driven environment. As an Operations Manager youll be the person driving operational efficiency and responsible for ensuring the product is set up to successfully scale.
Reporting to the Global Head of Operations and Chief of Staff for Credit and Equities the Regional Operations Managers responsibilities will include:
Regional Operations Managers responsibilities will include:
Responsibilities
Overseeing a team which comprises of MUM Distribution and Generalist Operations Associates.
Continually review and monitor work performance of all team members against agreed KPIs and service level agreements.
Drive high performance through regular 1:1s coaching feedback and performance management tools
Managing the prioritisation and of the teams projects.
Forecasting headcount requirements in line with Interview volume projections
Acting as the first point of escalation for operational issues and managing expectations for internal stakeholders
Proactively identify bottlenecks and propose solutions
Developing solutions to issues related to production and distribution of our content
Proactively suggesting ideas to improve Forum and Community processes and standards
Collaborating with the global Operations team to ensure alignment of processes and efficiency across regions where possible.
Adhere to all client and specialist compliance standards
Ensuring that Forum Community and Third Party Distribution standards and their respective compliance frameworks are adhered to.
Flawlessly execute on client requests while maintaining gold standards around compliance. True player/coach mindset.
Supporting the growth and career development of the OAs
Skills
Highly efficient at operational process design improvements and with strong attention to detail
Excellent communication skills and ability to manage expectations with internal stakeholders
Ability to work in a fast paced and agile environment
Able to produce quality work independently with strict deadlines
Comfortable navigating ambiguity
Have a strong quality of being creative and proactive in coming up with new ideas that benefits the entire business
Strong team player with excellent interpersonal and communications skills
- A change facilitator with the ability to manage multiple projects efficiently and effectively
Qualifications :
At least 3 years of relevant experience in operations
Minimum of 2 years experience in managing highperforming teams
Demonstrable experience training and mentoring team members
Demonstrable experience prioritising a high volume and fast changing workflow
Additional Information :
We ensure every team member is able to bring their best self to work as well as in their lives outside take a look at our benefits:
How will you be rewarded
- Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
- Time Off: Benefit from 18 days of paid time off (PTO) 8 fixed holidays 1 floating holiday and 8 casual leaves. PTO increases with tenure.
- Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally a dedicated budget supports studies and jobrelated qualifications.
- Health & Wellbeing: Access private medical insurance maternity benefits and engage in various events promoting mental health.
- Life Cover: Automatically enrolled in Life Insurance cover from your date of hire providing coverage 4x the annual CTC.
- Flexibility: Embrace our workfromanywhere policy hybrid work options and enjoy Winter Fridays.
- Fun at Work: Unwind in our breakout area with games like foosball Table Tennis and PlayStation5.
- Recognition & Rewards: Earn points through our colleaguetocolleague recognition program redeemable for hotels gift cards charity donations and more.
- Snacks & Refreshments: Stay energised with daily snacks tea and coffee provided.
- CSR Days: Contribute to social responsibility with 2 CSR days annually take time off to volunteer.
- Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race color religion sex national origin disability veteran status or any other status protected under local laws.
The successful candidate must by the start of the employment have permission to work in the country they are applying.
We know that to be truly innovative we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100 sure if you are right for the role please apply anyway and we will be happy to consider your application
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
