Customer Support Specialist

This is a remote position.

Customer Service Professionals for a Leading Australianbased Compliance Company

This is a remote position.

FullTime 40 Hours per week

PHP

Shift schedule will follow Darwin Australia TAS timezone

Are you a detailoriented and customerfocused professional who thrives in a fastpaced environment We re looking for a Customer Support Specialist to provide exceptional service coordinate schedules and support field technicians for an Electrical Testing and Compliance Company in Australia.

About the Role:

As a Customer Support Specialist you will play a vital role in ensuring smooth client interactions and supporting field technicians across Australia. Your responsibilities will include coordinating schedules managing client inquiries and maintaining accurate job records using AroFlo. Success in this role requires strong communication skills attention to detail and the ability to manage multiple tasks efficiently in a remote work environment.

Why You ll Love This Role:

This role offers the opportunity to work in a dynamic serviceoriented environment where you ll directly impact client satisfaction and operational efficiency.

You will gain expertise in compliancedriven industries work with cuttingedge job management systems and develop problemsolving skills that enhance business operations.

Your contributions will help streamline nationwide field service logistics making this a highly rewarding and careergrowing opportunity.

Key Responsibilities:

Manage Client Communications and Scheduling

• Respond promptly to client inquiries through email phone or chat resolving issues professionally.
  

• Manage the shared group email inbox ensuring all client communications are handled efficiently.
  

• Confirm job schedules and details with clients via phone and email to ensure alignment with planned maintenance
  

Support Field Technicians with Travel & Operations

• Coordinate travel and accommodation bookings for field technicians traveling across Australia.
  

Update and Maintain Documentation and Records

• Track and document job completion updates ensuring testing results and invoices are uploaded to client portals.
  

• Maintain accurate client and job records within the job management system (AroFlo).
  

Ensure Service Efficiency and Team Collaboration

• Participate in daily huddles with the team leader and colleagues to address workload priorities and client feedback.
  

• Provide administrative support including report generation and adhoc customer service tasks.
  

What We re Looking For:

Strong Communicator: Excellent verbal and written English skills to manage client interactions.

Organized & DetailOriented: Ability to juggle multiple tasks and keep everything running smoothly.

ProblemSolver: Proactive in handling client concerns and finding solutions.

TechSavvy Professional: Comfortable working with customer management tools scheduling software and remote communication platforms.

Reliable & Adaptable: Able to work independently in a remote setting while managing time effectively.

Requirements

Qualifications and Requirements:

Education: Bachelor s degree or equivalent experience in Customer Service Business or related fields.

Experience:

• At least 2 years of customer service or client support experience ideally in compliance maintenance or service sectors.
  

• Experience working in a remote setup is preferred.
  

Technical Skills:

• Familiarity with job management systems (AroFlo preferred) and customer relationship management tools.
  

• Proficiency in Microsoft Office Suite (Excel Word Outlook).
  

• Ability to work with communication platforms (Microsoft Teams GoTo phone system).
  

Work Environment: Must have a stable internet connection and backup systems for power and connectivity.

About Remote Workmate

At Remote Workmate we do more than just fill positions we re redefining the way remote work works. As pioneers in the BPO industry we don t just follow trends; we set them. Our mission is to empower businesses by connecting them with top Filipino talent while accelerating careers through a simple transparent recruitment process. We specialize in connecting skilled Filipino professionals with offshore opportunities guiding you every step of the way. Your time talent and skills are valued and we re committed to fair pay and ongoing opportunities.

We believe that the right people paired with the right tools and mindset can revolutionize any business. Unlike traditional BPOs that prioritize speed over substance we focus on quality strategic fit and longterm success ensuring that our talent becomes a true extension of our clients teams.

Joining Remote Workmate means more than just landing a job it s an opportunity to be part of something transformative. If you re ready to develop smart strategies harness technology and advance into leadership this is where your career will thrive.