This is a remote position.
Work Schedule: 7:00 PM 4:00 AM Philippine time with 1hour unpaid lunch break 40 hours/week (but schedules indicated in the contract can/may/will change depending on business need)
Job Responsibilities:
Collect information about Outdoor Activity Guides from various online sources like social media and websites and enter it into our platforms.
Acquire knowledge on the businesss terminology.
Handle inbound phone calls and chat inquiries from Guides promptly.
Undertake outbound communication tasks as directed.
Support the Sales Team with the creation or updating of online profiles for Guides.
Create engaging content for the Outdoor Activity Guides profiles or websites as necessary.
Aid in the setup and management of online listings across Google Business Apple and Bing as well as oversee website content.
Perform research and implement content integrations online to enhance the Guides business value.
Accurately enter and manage trip rates provided by the Guides into our systems.
Conduct basic photo editing including cropping and resizing.
Regularly update the Outdoor Activity Guides calendars and rates.
Participate actively in company meetings and learning sessions as scheduled.
Tackle any additional tasks relevant to the role as allocated by leadership.
Job Requirements:
Experience or willingness to learn data entry and information management tasks.
Excellent communication skills for both inbound and outbound interactions.
Ability to assist in salesrelated activities including profile creation and updates.
Basic understanding of content creation for online profiles or websites.
Knowledge of maintaining and updating online listings and website content.
Competence in basic photo editing techniques.
Capability to attend and contribute to company meetings.
Openness to perform various tasks as needed and directed by management.
Success Service Specialist - Hybrid
