Customer Solutions Specialist - Service Delivery
Customer Solutions Specialist - Service Delivery
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
Handle inbound customer calls ensuring queries are resolved efficiently and effectively.
Provide support through online chat email and video calls.
Access and navigate the internal CRM to retrieve customer order details.
Process refunds exchanges and other customer requests in line with company policies.
Send out email and SMS quotes to customers.
Escalate complex issues to the relevant department or senior staff.
Maintain a high level of product knowledge to provide accurate information to customers.
Document and log all interactions in the CRM system.
Participate in regular training sessions to stay updated with product changes and company policies.
Requirements
MUST HAVE AN EXCELLENT ENGLISH COMMUNICATION SKILLS
Strong written English and verbal communication skills.
Proven experience in a voice support role or similar.
Ability to multitask and manage multiple channels of communication.
Noisecancelling headset with a clear microphone.
Familiarity with CRM systems and practices.
Ability to work under pressure and handle challenging customer interactions.
A positive attitude and a passion for delivering exceptional customer service.
- Permanent work from home
- Immediate hiring
- Steady freelance job
.
Employment Type
Full Time
