Aussie Home Admin Assistant

About the role and team:

The Admin Assistant is a member of the LSI leadership team and responsible for providing comprehensive support for the organisations office operations and logistics. The Admin Assistant is also responsible for leading numerous projects supporting LSIs growth in the Philippines. This role demands strong communication skills when acting as a point of contact for communications both internally and externally. This dynamic position requires the ability to anticipate needs think critically and offer solutions to problems with a high level of professionalism and confidentiality.

Reporting to the Head of Lendi Services Inc you will be assisting the production and nonproduction teams who provide loan processing compliance and back of house support to our rapidly growing national teams of Brokers and CS this fastpaced and varied role will see you accountable for (but not limited to):

Responsibilities:

• Preparing customer agreements through our Salesforce x DocuSign integration.
• Using Stripe to send payment links invoices and tracking the progress of our service fees (both initial fee and success fee).
• Looking after the hygiene of our stock and transaction management spreadsheet.
• Document management.
• Preparing settlement gifts.
• Gathering reviews from customers at settlement.
• Organising PrePurchase Inspections (Third Party businesses).
• Organising Pest and Building Inspections (Third Party businesses).
• Paying invoices to third parties.
• Monitoring Aussie Homes inboxes (info / accounts / complaints).
• Onboarding new team members into the necessary infrastructure and access required for their roles.
• Assist the Head of LSI in monitoring the team and individual staff performance in relation to their contribution to service delivery achievement of Lendi Services Inc.
• Maintains selfs proficiency with office operations and services through selfpaced learning platform.
• Performs other functions as may be deemed necessary by and needed to deliver the output guided by the companys vision mission and employee policies.
• Provide support to internal and external customers through phone and email channel.
• Meet timelines associated with the tasks in a timely manner and within quality standards LSI.
• Document all necessary instructions per function/project and keep the existing updated.
• Log all activities regularly and accurately via email or in Wiki if applicable.

Qualifications :

• Bachelors degree from a fouryear college or university and at least 3 years of BPO or Financial Services experience.
• Comfortable reporting to the Makati office once a week or when needed.
• Demonstrated experience in delivering results at a strategic and operational level.
• Exceptional communication organisational and project management skills. Must be comfortable with changing requirements and priorities.
• Proven track record in positively designing and implementing change whilst having the ability to challenge conventional approaches.
• Sound business planning organisational financial highlevel reporting and administrative skills.
• Lateral thinker with previous management & leadership experience. Applicants with experience in managing a team of managers are preferable.
• Proficient in MS Office (Excel Word PowerPoint etc.).
• Vendor management and vendor negotiation experience preferred.
• Ability to effectively operate with high energy and flexibility in a fastpaced constantly evolving team environment.
• Exemplary stakeholder engagement skills. Excellent time management and prioritisation skills with the ability to think and act swiftly andproactively.
• Possess a strong technical background and understanding of relevant tools software and systems. Assist with technical tasks such as data analysis preparing presentations managing databases and conducting research.

Highly advantageous:

• An experience working for an Australia company with a strong understanding of the cultural differences and how to manage them is an advantage.

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Were committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending for good. 

Whats in store for you at Lendi 

• Partially Flexfirst (required to go to our Makati office 2x a week).
• Health Insurance (HMO) for you & 1 free dependent.
• Health & wellbeing programs.
• Generous amount of leaves (total of 25leaves 20Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)).
• Extra allowances will be given for WFH setup such as internet subsidy.
• Life insurance effective on Day 1.
• Access to training and opportunities for career progression/promotion.
• Fun & exciting monthly social clubs at the moment done virtually.
• Government mandated benefits are provided SSS Philhealth & Pagibig.

How to Flexifirst:

You must have a stable fixed internet connection (minimum 25mbps). An ample working space with office table and chair is also required. Lendi will provide you with your equipment such as a laptop extra monitor mouse keyboard headset & laptop riser.
 
Were committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits. Ultimately this creates a melting pot of creativity. 
 
#Lendigroup 

Remote Work :

Yes

Employment Type :

Fulltime