BPO - Billing Invoicing QA Support Specialist
BPO - Billing Invoicing QA Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Do you enjoy fixing things when theyre even just a little off Are you the kind of person who makes handling payments and tracking details look easy Do you secretly love crossing tasks off a list and knowing you kept the team on track If this sounds like you we need you!
Our client is looking for a Billing and QA Support Specialist. In this role youll play a crucial part in helping the client ensure seamless billing processes accurate data management and exceptional customer support.
Ready to be a trusted doublechecker everyone can count on Apply today!
How You Spend Your Eight Hours
- Respond to customer requests via chat email or phone calls to address billing inquiries telecom quotes and general concerns
- Extract data from invoices portals and communications to initiate payments on behalf of customers
- Input and analyze commission data manage escalations with carriers and ensure accurate monthly reporting
- Review external communications and support platform updates to maintain highquality operations
- Monitor support emails redirect inquiries and handle ad hoc tasks such as quoting contracts or inventory management
- Work closely with team members and stakeholders to ensure tasks are completed accurately and on time
- Learn other team roles to provide support when needed and contribute to a flexible highperforming environment
What You Must Possess
- Ability to spot errors and ensure data accuracy
- Clear and professional written and verbal communication with internal and external stakeholders
- Ability to multitask prioritize tasks and stay organized in a fastpaced environment
- Familiarity with spreadsheets data entry tools and learning new systems quickly
- Proactive flexible attitude toward challenges and evolving processes
- Ability to work both collaboratively and independently to get the job done
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13thmonth pay and other Philippinegovernmentmandated benefits
- Nontaxable allowances
- Pay increases performance bonuses birthday gifts and many more
What You Should Consider
- Fulltime position
- Monday to Friday 8 AM to 5 PM EST
- Hybrid work setup with onsite training
- PHP 29000 salary package (PHP 23000 basic salary PHP 4000 allowance PHP 2000 skills allowance)
Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor 99% of the current and previous employees recommend Unity Communications to their friends and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Employment Type
Full Time
