Customer Care Agent

We are looking for someone who is customer oriented to deliver happiness to our customers in Greece & Cyprus (shifts: including evening & night)! Are you enthusiastic Energetic Do you enjoy helping people and providing solutions We are here to end world hunger and generate awesome brand love thus we need someone with your skills to join our great cause!

Join our dynamic team as a Customer Care Agent for the Greek and Cypriot market! Take charge of communication with both our end users and partners ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels  live chat incoming calls and email.

Apply if:

• You understand the difference between hungry and HANGRY
• You can meditate even with the most hardcore rock music playing in the background
• You will go straight to the restaurant and deliver the food yourself to our customers if you need to
• The term agent doesnt only mean youre part of the FBI CIA etc.
• Call Center sounds like a Happiest Land Ever Created to you

Qualifications :

• You are problem solving oriented and you have the ability to find the best solution to every customer related issue.
• You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.
• Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.
• Strong understanding of customer expectations with a focus on quality driven support.
• Fluency in Greek and English is a must.
• Computer skills and ability to use office equipment are required.
• Prior experience in customer service will be considered as a plus.
• Bachelors degree will be considered a plus.
• Fulltime work 5 days a week including weekends and national holidays.

Additional Information :

• We recognize good work and we want our people to feel appreciated! Thats why we offer an attractive remuneration package for what you bring in!
• We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
• We prioritize your mental health and offer roundtheclock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.  
• We want you to grow with us ! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!
• Are you a cappuccino lover Do you desperately want a cookie Our cafeteria got you covered!
• If you want to stay in shape our inhouse gym awaits you fully equipped!
• We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose  around the world! 

Life @efood:

At efood no day is the same as the day before!

efooders know that working and having a good time arent the opposite and thats why every day at efood is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers our employees and our society.

We seize every opportunity to celebrate achievements and milestones but we also celebrate small things (like Fridays!)

Every efooder is part of a fastgrowing multinational company with endless opportunities for professional growth and acquisition of new skills! We have an established yet super creative and fun working environment with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! 

Hungry enough to join us

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Remote Work :

Yes

Employment Type :

Fulltime