- You will implement SaaS solution onboarding for vendor restaurants
- You will focus to handle day to day operation or any administrativerelated tasks and provide updates within a given timeframe with quality and accurate output
- Your success comes with the high activation rate / usage on the system by the vendor
- Provide online and onsite support to vendor restaurants on table ordering system implementation and usage
- Visiting vendor restaurants and ensuring table ordering system implementation in place
- Provide training and guidance to vendor & BD team where necessary any other adhoc task required
- Handling more than 100 restaurants and conducting business reviews by providing guidance to the restaurant owner and operations staff
Qualifications :
- Enrolled in or completed diploma/degree in any field
- 23 years experience in customer support/customer success/operation role
- Experienced in B2B or B2B2C onboarding incubation support or related activities.
- Experienced in L1 & L2 & L3 Technical Support
- Experienced in both onsite and online software & hardware deployment & support
- Experienced in F&B operations / F&B industry is a must
- Skilled in Excel Google Sheet (i.e. Vlookup pivot tables) & Google slides (visual & number presentation)
- High interpersonal skills
- Able to converse & coordinate effectively with different stakeholders
- Detailed oriented process driven ability to prioritize executionoriented
- Positive attitude collaborative fastlearner and a great team player
- Willing to travel
Additional Information :
What we offer:
- foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic fun and an amazing work environment!
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- We recognize top performers welcome our newbies and share good food!
- Competitive package allowances food perks Insurances learning and development opportunities and more!
Our parent company Delivery Hero is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40 markets in the world with 18000 employees and approximately 500000 restaurant partners.
Remote Work :
No
Employment Type :
Fulltime