Service Delivery Sr Specialist - Time Labor

AECOM GBS Manila is looking for Service Delivery Sr. Specialist Time & Labor that will oversee the overall timekeeping process. This position will work on a night shift and will go to the office at least once/twice a week.

• Performs moderately complex to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement process policies and procedures.
• Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
• Performs weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews periodend reports such as postpayroll reports based on the stakeholders requirements.
• Run nightly revenue process.
• Answers moderately complex to complex timekeeping inquiries using company systems based on standard procedures.
• Escalates issues and recommends resolutions to the Team Lead in a timely manner.
• May support junior members of the team in addressing routine issues within the assigned processes.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Proposes alternatives in identified issues and assists in investigating and in resolving common and unusual issues.
• Contributes to various and simultaneous process improvement initiatives to streamline processes improve customer experience and increase productivity.
• Participates in auditrelated activities.
• Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Performs ad hoc tasks as requested or assigned.

Qualifications :

Minimum Requirements

• Bachelors degree or at least 4 years of relevant work experience
• Advanced proficiency in MS Office tools
• Advanced working knowledge and understanding of Timekeeping processes and procedures.
• Experience in stakeholder and client management is an advantage.
• Experience working in an outsourcing shared services or similar model with compensationrelated role or other similar functions is preferred.
• Advanced knowledge in HR systems preferably Oracle ADP and ServiceNow.

Additional Information :

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports tasks and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

About AECOM

AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity diversity and inclusion a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global wellbeing program. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.

Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime