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You will be updated with latest job alerts via emailJob Description: Cloud Microsoft 365 IT Support Specialist (Mac Environment)
Job Summary:
We are seeking a highly skilled Cloud Microsoft 365 IT Support Specialist with expertise in SharePoint OneDrive and the full suite of Microsoft 365 products within a Mac environment. This role requires a professional who can provide ondemand support and maintain a high level of flexibility with timing to ensure seamless operations. The ideal candidate will have deep technical knowledge excellent problemsolving skills and a commitment to providing exceptional service.
Key Responsibilities:
1. Microsoft 365 Expertise:
Provide advanced support for SharePoint OneDrive Teams Outlook and other Microsoft 365 applications in a Mac environment.
Troubleshoot and resolve technical issues related to Microsoft 365 products and services on Mac devices.
2. Cloud Support and Administration:
Manage and maintain cloudbased Microsoft 365 solutions ensuring optimal performance and reliability.
Configure and optimize Microsoft 365 applications to meet user and organizational needs.
3. SharePoint and OneDrive Management:
Assist in the design implementation and maintenance of SharePoint sites and libraries.
Provide support for file management syncing and collaboration tools using OneDrive.
4. OnDemand Availability:
Respond promptly to support requests and technical issues providing assistance during flexible hours including evenings and weekends as needed.
Ensure minimal disruption to business operations through timely resolution of issues.
5. User Training and Documentation:
Provide training and guidance to users on effectively utilizing Microsoft 365 tools in a Mac environment.
Develop and maintain documentation for troubleshooting and usage best practices.
6. System Maintenance and Updates:
Monitor and apply updates to Microsoft 365 applications and Mac systems to ensure compatibility and security.
Stay informed about new Microsoft 365 features and Mac OS updates implementing them where appropriate.
Qualifications and Requirements:
1. Educational Background:
A bachelors degree in Information Technology Computer Science or a related field is preferred.
Relevant certifications (e.g. Microsoft Certified: Modern Desktop Administrator Microsoft 365 Certified: Fundamentals) are an asset.
2. Technical Skills:
Expertlevel knowledge of Microsoft 365 applications particularly SharePoint OneDrive Teams and Outlook.
Proficiency in managing and troubleshooting Microsoft 365 in a Mac OS environment.
Strong understanding of cloudbased systems and IT support tools.
3. Experience:
Minimum 3 years of experience providing IT support with a focus on Microsoft 365 solutions.
Handson experience supporting Mac OS users in a professional setting.
4. Soft Skills:
Excellent communication and interpersonal skills.
Strong problemsolving abilities and attention to detail.
High level of flexibility and responsiveness to meet ondemand support needs.
Full Time