L2 Support Engineer
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
- Handle escalated technical issues from L1 engineers.
- Provide advanced troubleshooting for customers across Azure AWS and Oracle OCI services and architectures.
- Create and maintain technical documentation and runbooks.
- Mentor L1 engineers and conduct knowledge transfer sessions.
- Identify patterns in customer issues and propose solutions.
- Collaborate with AWS service teams on complex customer cases.
- Participate in customer Well Architected Reviews.
Requirements
- Associate or professionallevel cloud certification in at least one platform: cloud certification in at least one platform: Microsoft Azure Administrator Associate AWS Solutions Architect Associate or Oracle Cloud Infrastructure Certified Associate.
- 2 years of experience working with Azure AWS or OCI services in an MSP or vendor support role.
- Strong knowledge of networking concepts and security best practices.
- Experience with infrastructure as code (CloudFormation/Terraform).
- Proficiency in at least one programming/scripting language (Python JavaScript etc.).
- Experience handling customer support tickets and managing incidents.
- Ability to follow escalation processes and work collaboratively with senior engineers.
- Bachelors degree in Computer Science or related field (or equivalent experience).
Employment Type
Full Time
Key Skills
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