Systems Optimization Manager

The Systems Optimization Manager will be responsible for optimizing and assisting with ongoing management of operational processes that span across our technology platform especially Salesforce aligning them with Privia Healths mission to optimize healthcare delivery through an integrated and efficient approach. The Systems Manager leads requirements gathering synthesizes business needs into actionable user stories and collaborates with leadership across departments to enforce process governance. This role requires a blend of technical expertise leadership skills and strong crossfunctional communication abilities to successfully manage complex processes and drive organizational improvement initiatives.

• Serve as the central point of contact for managing and overseeing crossfunctional processes across our technology platforms especially Salesforce ensuring these align with the standards and goals of the company.
• Develop and implement governance structures that ensure clear accountability for operational processes across all teams within Privia Health.
• Facilitate regular governance meetings to drive decisions build consensus and prioritize key initiatives across teams involved in supporting our Care Centers. Set governance standards that dictate the way we use and interact with our CRM platform.
• Lead discovery and requirements refinement sessions to uncover customers business functional and technological needs.
• Synthesize requirements into user stories and partner with the Product team for solution design and build
• Perform fitgap analysis between our various operational tools and client requirements
• Work with leadership across Privias various functions (including Practice Operations Revenue Cycle Management and Clinical Operations) to develop a unified strategy for process governance and improvement.
• Act as a liaison across all departments to ensure that governance initiatives and process improvements are effectively communicated implemented and adhered to.
• Support teams in implementing new processes and monitoring their effectiveness to ensure continuous alignment with Privias goals. Develop reporting to track these success measures.
• Establish performance metrics and service level agreements that hold teams accountable to the highest level of operational excellence
• Perform other duties as assigned

Qualifications :

• Bachelors degree in Business Healthcare Administration or a related field preferred or relevant equivalent experience.
• 3 years of experience in business analysis or process improvement preferably in a healthcare setting or with experience in healthcare governance.
• Strong understanding and experience with Salesforce
• Familiarity with healthcare operations especially around practice management care delivery and revenue cycle management.
• Strong background in conducting gap analysis process optimization and implementing governance structures.
• Proven ability to work collaboratively across clinical operational and administrative teams to achieve business goals. 
• Excellent analytical and problemsolving skills with the ability to turn business requirements into actionable solutions.
• Strong communication skills with experience presenting to leadership and stakeholders at various levels.
• Familiarity with project management methodologies such as Agile is a plus.

The salary range for this role is $105000 to $125000 in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience education and geographic location.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only not applicable for onsite/in office work):

In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.  

Remote Work :

Yes

Employment Type :

Fulltime