Technical Writer
Technical Writer
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Job Description
We are looking for an experienced Product Documentation Technical Writer to author edit and/or review Procore product documentation content and backlog requests.
In this role youll monitor and fulfill content requests via Jira Service Desk Tickets as well as develop new content based on planned product releases. Youll research and translate technical information into knowledge articles and/or webbased content for both nontechnical and technical users.
Youll plan develop create write and edit operational instructional maintenance and/or test product content. You may also produce content for embedded user assistance as well as engineering processes and specifications. You recommend formats responsive to technical and customer requirements and produce content that conform to the company documentation and quality assurance standards.
As a successful Technical Writer at Procore youre motivated passionate and thrive in the fastpaced culture of a dynamic and evolving company. You have proven strong writing skills and the ability to synthesize technical content from a subject matter expert and create content that clearly explains the topics and tasks to endusers based on their persona.
This position reports into the Manager Documentation and will be based remotely out of Procores Bengaluru India Office. Were looking for someone to join us immediately.
What youll do:
Create user guides tutorials FAQs diagrams technical overviews and inproduct help content
Test both the product and its documentation for accuracy and consistency
Develop relationships with Product Managers and stakeholders for assigned tools
Work on inbound content request tickets via Jira Service Desk
Adapt rapidly to a changing industry and be able to adjust responsibilities time and objectives accordingly
Use a content management system (CMS) to manage the lifecycle of technical documentation including draft review and publish phases
Become a subject matter expert of the Procore platform and how the different tools are used to perform various constructionrelated tasks
Maintain regular communication and synchronization with the Manager of Documentation
Collaborate closely with internal and external stakeholders to address and resolve specific issues
What were looking for:
Bachelors degree or equivalent experience in English Technical Communication or other writing capacity (in English)
2 years experience working as a Technical Writer or similar job role
Ability to analyze and synthesize complex content
Excellent writing and proofreading skills including Plain English
Experience with a content management system (CMS) and familiarity with xml or markup language
Strong technical aptitude with an ability to quickly learn new concepts and tools
Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
Excellent work ethic and strong intellectual curiosity ability to work quickly efficiently and multitask
Track record of effective collaboration with various stakeholders in a fastpaced work environment
Work samples required.
Additional Information :
Perks & Benefits
At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact to discuss reasonable accommodations.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
