Associate Technical Writer 2- 4 years of experience in Technical documentation API documentation
Associate Technical Writer 2- 4 years of experience in Technical documentation API documentation
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Job Description
Visas Corporate IT group has embarked on a major transformational journey. We will not follow the traditional IT playbook of simply purchasing off the shelf solutions and stitching them together. We are transforming ourselves into a true engineering organization where we put customer experience first create highly leveraged (and loved) platforms with a heavy emphasis on operational excellence such as ensuring our platforms and services are unbreakable. Where we choose to continue with packaged software we will invent our way around their limitations such as poor UI or scale.
Responsibilities
- Works closely with subject matter experts engineers developers and product marketing team to create scripts for video tutorials infographics screenshot markups and User Experience (UX) and User Interface (UI) copy updates.
- Update edit and proofread written materials such as product manuals user manuals howto guides and FAQs.
- Gather information from subjectmatter experts and develop organize and write procedure manuals technical specifications and process documentation.
- Work with development and support leads to identify documentation repositories revise and edit and determine best solutions for data compilation and centralized storage.
- Research create and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration.
- Develop content in alternative media forms for maximum usability with consistent voice across all documentation.
- May serve on quality design product development or user experience teams.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
Basic Qualifications
- Bachelors degree OR 3 years of relevant work experience
Preferred Qualifications
- Proven ability to quickly learn and understand complex subject matter.
- Experience in writing documentation and procedure manuals for various audiences.
- Superb written communication skills with a keen eye for detail.
- Experience in working with engineers to improve user experience (ex: design UI) refine content and create visuals and diagrams for technical support content.
- Ability to handle multiple projects simultaneously.
- Bachelors degree (or equivalent) in journalism communications or relevant technical field.
- Firm understanding of SDLC (systems development lifecycle).
- Previous experience in software development.
- Professional certification (ex: Society for Technical Communication).
- Technical writing or related experience. Experience with writing technical documentation based on technical project artifacts and interactions with Subject Matter Experts including system architects and senior software engineers.
- Strong knowledge of the structure and content of the English language including the rules of composition and grammar.
- Strong customer service analytical research interpersonal and problemsolving skills required.
- Strong interpersonal facilitation and leadership skills along with effective communication (both written and verbal) skills.
- Demonstrated ability to absorb analyze and understand new information technologies and practices quickly.
- Proven business processes analysis skills gathering business requirements analyzing systems impacts accurately capturing system requirements and specifications.
- Strong knowledge of MSOffice products for Windows including Word Excel Visio Teams and SharePoint.
- Experience with XML documentation tools and profiling XML editing tools (Arbortext Editor Oxygen XML or similar) and document repositories (Documentum SDL Tridion or similar) DITA experience preferred.
- Familiarity with Web design tools (SharePoint Designer and Workflow) preferred.
- Experience with graphics editing software such as Illustrator Photoshop or PaintShop Pro preferred.
- Experience with advanced authoring software such as Acrobat.
- Familiarity with Atlassian products (JIRA Confluence) is a plus.
- Knowledgeable with Visa systems or applications is a plus.
- Familiarity with API documentation is a plus.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
