Lead UX Writer
Lead UX Writer
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Job Description
About the role
We are seeking a talented and experienced Lead UX Writer to join our design team. As the Lead UX Writer at Freshworks you will play a pivotal role in shaping the user experience through compelling and usercentered content. Your expertise in crafting clear concise and impactful messaging will contribute to the success of our products ensuring seamless interactions for our users.
Key Responsibilities:
- Develop and lead the content strategy for Freshworks products maintaining a consistent and userfriendly voice.
- Collaborate closely with crossfunctional teams including designers product managers and researchers to integrate content seamlessly into the user experience.
- Craft effective microcopy for various UI elements providing guidance and feedback to users at critical touchpoints.
- Conduct user research to understand user needs and behaviors using insights to inform content decisions.
- Establish and maintain content style guides and standards to ensure a unified voice across all interactions.
- Work with designers to integrate content into prototypes and participate in usability testing to refine messaging based on user feedback.
- Iterate on content based on user feedback analytics and evolving product requirements.
What does a UX writer do
UX writers write copy that users see within CX. Copy includes loading screen messages error messages onboarding copy tooltips placeholders field labels popupsessentially every word that goes into CX.
The best UX copy is the kind that goes unnoticed. When you sign up for Gmail notice how the words take you through without making you think too much Thats our jobto help users navigate through Freshmarketer as quickly and seamlessly as possible using copy. If they have to read something twice were writing it wrong.
Were looking for someone who
Puts user experience first
Thinks in terms of use cases
Can turn complex features into a simple experience using words that speak the users language
Prioritizes simplicity clarity and brevity in language over creativity
Is keen on user research and not fatigued by copy iterations
Has the temperament to work within constraints in design and engineering
Can multitask between features without missing out on context and agility
Can write for web and mobile interfaces
Writes English copy that lends itself well to translation
Ensures a consistent brand voice across the product with the help of our Style Guide
Can document content decisions and create/keep track of content documents for the teams reference
Can mentor entrylevel UX writers
Can conduct awareness sessions about UX writing within and outside the team
Can periodically review the Style Guide and make it better with relevant updates
Can periodically audit the product and make suggestions to improve copy
What you must have:
Bachelors/Masters degree in English Journalism or Mass Communication
At least 4 years of experience in UX writing
Strong English writing skills
Strong communication skills
Obsessive attention to detail
You have an added advantage if:
Youre familiar with design tools like Figma
Youre familiar with Google Docs and Google Sheets
You know how marketing software and marketers work
Youve worked in a B2B SaaS company before
What a days work looks like:
Work with product managers and product designers to write copy for new features
Coordinate with software engineers and QA to deliver copy within agreed timelines
Review delivered copy in test accounts before a feature goes live
Help entrylevel UX writers improve by reviewing their work and offering feedback
Qualifications:
- Proven experience as a UX writer or similar role with a strong portfolio showcasing impactful and userfocused content.
- Excellent communication and collaboration skills with the ability to work effectively in a crossfunctional team.
- Understanding of design principles and the ability to collaborate with designers to create a cohesive user experience.
- Experience with user research and usability testing to inform content decisions.
- Familiarity with accessibility standards and guidelines.
- Previous leadership or mentorship experience is a plus.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
