Loan Servicing Specialist

Loan Servicing Specialist

As a Loan Servicing Specialist you will play a key role in supporting Aussie Select customers by managing a range of phone and casebased servicing tasks. This position is focused on delivering exceptional customer service through coordinating discharges consents and inlife loan requests and actioning loan changes to ensure smooth processing.

Key Focus of the Role:
You will be responsible for handling inbound and outbound calls and case management tasks focusing on ensuring that all administrative and servicing activities are completed accurately and efficiently. The primary focus of this role is managing an inbound call queue with the potential to be rostered for 57 hours of inbound calls daily averaging 25 calls per day. This role is ideal for individuals who love speaking to people pay close attention to detail and take a proactive approach to problemsolving.

Standard Hours: 8:30 am to 5:30 pm Sydney Time Monday to Friday.

Flexibility: As business needs require hours may extend beyond the abovelisted standard working times including potential Saturdays. The role supports a flexfirst work model allowing you to primarily work from home with occasional inoffice attendance for training and team events.

Responsibilities

Complete loan servicing activities including discharges consents loan changes and administrative and reporting updates while ensuring compliance with data protection and regulatory standards. Professionally handle objections and complaints and resolve complex issues by collaborating with internal and external stakeholders. Contribute to meeting service level agreements (SLAs) and drive process improvements to enhance both efficiency and customer satisfaction.

Qualifications :

• Strong oral and written communication skills in English.
• Previous experience in banking or finance is preferred in a loan servicing customer service or administration role.
• Preferred proficiency in CRM software and  required proficiency in Microsoft Office (Excel Outlook Word).
• Ability to manage multiple tasks and deadlines in a highvolume fastpaced setting.
• Selfmotivated with strong problemsolving skills and attention to detail.
• Knowledge of Australian home loan industry practices is advantageous.

Additional Information :

Additional Information 

• Lendi Group teams operate across Australia and the Philippines. Were committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending for good. 

Whats in store for you at Lendi 

• Flexfirst (Work from home) but must be willing to work onsite as needed or once a week. 

• Health Insurance (HMO) for you & 1 free dependent 

• Health & wellbeing programs 

• Generous amount of leaves (total of 25 leaves 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs) 

• Extra allowances will be given for WFH setup such as internet subsidy 

• Life insurance effective on Day 1 

• Access to training and opportunities for career progression/promotion 

• Fun & exciting monthly social clubs at the moment done virtually 

• Government mandated benefits are provided SSS Philhealth & Pagibig. 
   

How To Flexfirst 
 
You must have a stable fixed internet connection (minimum 25mbps) An ample working space with office table and chair is also required. Lendi will provide you with your equipment such as a laptop extra monitor mouse keyboard headset & laptop riser. 
 
Were committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits. Ultimately this creates a melting pot of creativity. 
 
#Lendigroup 
 

Remote Work :

Yes

Employment Type :

Fulltime