GUCCI Clientelling Manager - Groupe Kering
Posted on :
26-12-2024
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1 Vacancy
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Job Description
Summary
Job Family Group Description Communication & Marketing:Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.
Job Family Description Marketing:
Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients engages new clients and demonstrates internationally how we set fashion trends.
SubJob Family Description CRM:
Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.
Job Description
Launch and lead the execution of Clienteling initiative in store
- Support the Store management in strengthening a clientcentric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives
- Ensure the comprehension of the clienteling KPIs monitor the performances and implement action plans to improve them focusing especially on the data collection data quality and client retention
- Coach train & support each client advisor on the selling floor and through onetoone sessions: implement & follow a coaching calendar
Retain and develop the existing clients
- Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits
- Inspire CAs to implement initiatives personalized on client interests and profile
- Manage and develop VIG clients through personalized development plans
Recruit new clients within and outside of the store
- Monitor and coach Client Advisors on information collection and enrichment: tools usage and related ceremony
- Provide training motivation and coaching to sales staffs to enhance their clienteling skills calling techniques and client service standards
- Develop multisourced new client development initiatives/ activities to ensure ongoing clienteling activity development in collaboration with local corporate team
Manage One To One appointment (OTO) planning and VIP room (where available)
- Stimulate and assists Client Advisors in preparing executing and followingup OTO initiatives coordinates the OTO calendar and monitors results
- Assist Client Advisors when in the preparation of OTO appointments leveraging on VIP room visual merchandising product and hospitality guidelines
Requirements
- 5 years of Retail experience
- Deep knowledge and understanding of Luxury Business customers competitors and products
- Strong customer focus in line with Gucci hospitality culture
- Team/people management
- Problem Solving Proactivity and Empathy
- Passion for the brand history and creative culture
- Detail oriented organized and professional
- Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate coach and drive others
- Good PowerPoint and Excel skills
- Fluent in English
Job Type
Regular Start Date
Schedule
Full time Organization
Luxury Goods Qatar This job has been sourced from an external job board.
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Employment Type
Full Time
Key Skills
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