Account Manager Client Servicing
Account Manager Client Servicing
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Job Description
Overview:
Key Responsibilities:
- Develop and maintain strong relationships with clients
- Understand client needs and objectives
- Identify opportunities for growth within client accounts
- Provide strategic guidance to clients
- Collaborate with internal teams to deliver solutions
- Manage client expectations and escalations
- Prepare and deliver regular performance reports
- Renew and upsell services to existing clients
- Attend client meetings and presentations
- Ensure timely and successful delivery of products/services
- Resolve client issues and complaints
- Stay informed about industry trends and best practices
- Conduct regular client satisfaction surveys
- Forecast and track key account metrics
- Manage contracts and agreements
Required Qualifications:
- Bachelor s degree in Business Marketing or related field
- Proven experience in key account management
- Demonstrated success in client servicing roles
- Strong understanding of customer and market dynamics
- Excellent communication and negotiation skills
- Ability to deliver presentations and engage with stakeholders
- Proven ability to manage multiple projects and clients simultaneously
- Proficiency in CRM software and MS Office
- Strategic and analytical thinking
- Ability to prioritize and meet deadlines
- Problemsolving and conflict resolution skills
- Understanding of sales principles and techniques
- Ability to travel for client meetings as required
- Certification in Account Management or related field (preferred)
- Proven track record of meeting or exceeding targets
client management,communication,negotiation,sales
Employment Type
Full Time
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
