Client servicing executive
Client servicing executive
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Job Description
Overview
Key Responsibilities
- Act as the primary point of contact for assigned clients.
- Respond promptly to client inquiries and provide accurate information.
- Develop and maintain strong client relationships to foster loyalty.
- Understand client needs and provide appropriate solutions.
- Coordinate communication between clients and internal teams.
- Monitor client feedback and address any issues or concerns.
- Assist in the onboarding process for new clients.
- Prepare and present client reports and updates.
- Conduct regular followups to gauge client satisfaction.
- Manage client meetings and ensure all required information is communicated.
- Collaborate with the sales team to identify upsell opportunities.
- Maintain accurate client records and update internal databases.
- Handle client complaints effectively and efficiently.
- Participate in training sessions to improve service delivery.
- Stay updated on industry trends and best practices to enhance client service.
Required Qualifications
- Bachelors degree in Business Administration Marketing or related field.
- 13 years of experience in client servicing or similar role.
- Proven track record of managing client relationships effectively.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work collaboratively.
- Ability to multitask and manage competing priorities.
- Proficient in Microsoft Office Suite and CRM software.
- Basic understanding of industry trends and customer services.
- Strong analytical and problemsolving skills.
- Ability to adapt to changing circumstances quickly.
- Attention to detail and a commitment to highquality service.
- Capability to work under pressure and meet tight deadlines.
- Willingness to learn and improve professionally.
- Demonstrated initiative and a proactive attitude.
- Experience in a teamoriented environment.
- Ability to travel occasionally for client meetings or events.
time management,team collaboration,adaptability,organizational skills,client requirements
Employment Type
Full Time
Company Industry
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
