Client Servicing Executive
Client Servicing Executive
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Job Title: Client Servicing Executive
Location: Santacruz Mumbai
Job Type: Fulltime
Reports To: Sales Manager
**About Us:**
World s Largest Fashion Brand backed with the most viewed proven and stable highend Luxury Fashion and Lifestyle Media House.
Some Fashion TV Key Facts:
Dedicated Fashion Lifestyle channels. 23 years of existence. UHD channel. Available on leading OTT platforms all over the world. 100 plus of new content every week. 2 Billion Viewers. 250 Cable Satellites. 193 Countries. 500 Million Households. 10 Million Public TV Sets in Public Places. 5M website hits per month. Fashion TV App gets 500K Subscribers &; 35K installations per Month. Fashion TV You Tube Channel has 65M Views; was viewed for 90M minutes. 4.5M plus likes on Facebook; 12M views per week. 300K Followers on Instagram; 125k Organic Reach per Month. TRUELY AN AUTHORITY IN FASHION...
A Client Servicing Executive is a professional responsible for managing and maintaining relationships with clients ensuring their needs and expectations are met while fostering customer satisfaction and loyalty. Below is a detailed overview of the role:
Key Responsibilities:
- Client Relationship Management:
- Act as the primary point of contact for clients.
- Build and maintain longterm relationships.
- Understand clients needs and ensure theyre met effectively.
- Service Delivery:
- Coordinate with internal teams to deliver projects or services on time.
- Address and resolve any client issues or complaints promptly.
- Communication:
- Regularly update clients on project progress milestones and performance metrics.
- Communicate client feedback to the relevant teams to improve service offerings.
- Upselling & CrossSelling:
- Identify opportunities to offer additional services or products.
- Present customized solutions to enhance client value.
- Reporting & Documentation:
- Prepare regular reports on client interactions project updates and feedback.
- Maintain accurate records of communications and agreements.
- ProblemSolving:
- Address client concerns proactively and provide solutions.
- Collaborate with teams to ensure smooth workflows and resolutions.
Required Skills:
- Communication Skills: Strong verbal and written communication.
- Customer Service Orientation: Focused on understanding and fulfilling client needs.
- ProblemSolving: Ability to handle challenging situations effectively.
- Organizational Skills: Ability to manage multiple clients and projects simultaneously.
- Analytical Thinking: Understanding client data and deriving actionable insights.
Qualifications:
- Bachelors degree in Business Marketing Communication or a related field.
- Experience in customer service account management or client servicing roles.
- Familiarity with CRM tools and project management software is a plus.
analytical thinking,problem-solving,organizational skills,customer service orientation,presentation design,communication skills,client services,communication
Employment Type
Full Time
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