Manager - Client Servicing
Manager - Client Servicing
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Overview
The Manager Client Servicing plays a crucial role in ensuring high levels of client satisfaction and retention by overseeing the delivery of exceptional service and maintaining strong client relationships. This role is essential in driving business growth through client retention upselling and crossselling opportunities. The Manager Client Servicing works closely with crossfunctional teams to ensure the timely and successful delivery of solutions according to client needs and objectives.
Key responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong longlasting client relationships
- Oversee and manage client relationships to ensure a high level of service delivery and address escalated issues.
- Collaborate with sales and business development teams to identify opportunities for upselling and crossselling to existing clients.
- Analyze client feedback and behavior to identify areas for improvement and drive continuous service enhancements.
- Ensure the timely and successful delivery of solutions according to client needs and objectives.
- Monitor and report on client satisfaction metrics identifying trends and areas for improvement.
- Participate in client meetings and presentations to discuss service performance new opportunities and potential challenges.
- Negotiate contracts and agreements with clients ensuring mutual benefit and adherence to company policies.
- Collaborate with internal teams including operations finance and marketing to ensure cohesive and effective client servicing.
- Stay informed about industry trends market conditions and competitor activities to provide strategic recommendations for client retention and growth.
- Manage and resolve escalated client issues in a timely and efficient manner.
- Develop and maintain a deep understanding of the companys products and services to effectively address client needs and cultivate strategic partnerships.
- Contribute to the development of client servicing processes standards and best practices to drive operational excellence.
Required qualifications
- Bachelors degree in Business Administration Marketing or a related field; Masters degree preferred.
- Proven experience in client servicing account management or related roles with a minimum of 5 years in a managerial capacity.
- Demonstrated success in effectively leading and motivating a team of client servicing professionals.
- Excellent interpersonal and communication skills with the ability to build rapport and trust with clients and internal stakeholders.
- Strong negotiation and conflict resolution abilities to address client concerns and secure agreements that benefit both parties.
- Solid understanding of customer relationship management (CRM) systems and proficiency in using related software.
- Analytical mindset with the ability to interpret data and trends to drive informed decisionmaking and strategic planning.
- Strategic thinker with a focus on longterm client satisfaction and retention.
- Ability to thrive in a fastpaced dynamic environment and handle multiple priorities effectively.
- Proactive and resultsdriven attitude with a commitment to delivering exceptional client service.
results-driven,analytical skills,strategic planning,upselling,leadership,negotiation skills,account management,proactive,communication,cross-selling,communication skills,negotiation,client relationship management,crm systems,conflict resolution
Employment Type
Full Time
Key Skills
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