Social Media Onboarding Assistant ZR18395JOB
Social Media Onboarding Assistant ZR18395JOB
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-2years
USD USD 6 - 1000
1 Vacancy
Job Description
This is a remote position.
Client Onboarding:
- Facilitate the onboarding process for new clients ensuring all necessary details and documentation are collected.
- Guide clients through account setup including connecting their accounts to relevant tools (e.g. Facebook Business Manager Instagram TikTok).
- Provide initial orientation on using social media platforms and campaign management tools.
Account Setup and Integration:
- Assist clients in setting up social media accounts or optimizing existing ones for business purposes.
- Ensure all accounts are properly integrated with analytics tools ad managers and scheduling platforms.
Training and Support:
- Conduct introductory sessions to educate clients on platform functionalities best practices and performance tracking.
- Address client questions or concerns during onboarding and provide troubleshooting support.
- Prepare user guides FAQs and other resources to enhance client understanding.
Collaboration:
- Coordinate with the social media team to align onboarding processes with ongoing campaigns and strategies.
- Provide feedback to the team based on client onboarding experiences to improve workflows and processes.
Documentation and Reporting:
- Maintain accurate records of client onboarding progress and account setup status.
- Generate reports summarizing onboarding outcomes and identifying areas for improvement.
Requirements
Educational Background:
- Bachelor s degree in Marketing Communications Business or a related field (preferred but not required).
Experience:
- 1 2 years of experience in social media client support or a related role.
- Familiarity with major social media platforms including Facebook Instagram TikTok LinkedIn and Twitter.
- Experience with tools like Meta Business Suite scheduling software (e.g. Hootsuite Buffer) and analytics platforms is a plus.
Skills and Competencies:
- Strong organizational and multitasking abilities with an eye for detail.
- Excellent verbal and written communication skills to explain technical concepts clearly.
- Customerfocused mindset with the ability to build rapport and ensure client satisfaction.
- Proficiency in basic troubleshooting and problemsolving related to social media tools and account setups.
- Ability to work both independently and collaboratively in a fastpaced environment.
Personal Attributes:
- A proactive approach to identifying and resolving client challenges.
- Techsavvy with a willingness to learn new tools and platforms.
- Patience and adaptability to work with clients of varying levels of social media experience.
Benefits
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
1 2 years of experience in social media, client support, or a related role. Familiarity with major social media platforms, including Facebook, Instagram, TikTok, LinkedIn, and Twitter. Experience with tools like Meta Business Suite, scheduling software (e.g., Hootsuite, Buffer), and analytics platforms is a plus.
Education
Bachelor s degree in Marketing, Communications, Business, or a related field (preferred but not required).
Employment Type
Full Time
