German-Speaking Customer Advisor

Job Description: GermanSpeaking Customer Advisor (Web Services) OnSite in Lisbon

Are you passionate about providing exceptional customer service and eager to make an impact in the web services industry We are seeking motivated GermanSpeaking Customer Advisors to join our dynamic team in Lisbon Portugal. This exciting onsite opportunity allows you to work alongside an international team assist customers and enhance their experience with web services.

Key Responsibilities:

As a GermanSpeaking Customer Advisor you will be the main point of contact for Germanspeaking clients ensuring they receive the best possible support. Your key duties include:

• Customer Support: Assist customers via multiple communication channels ensuring their inquiries are resolved quickly and effectively.
• Web Services Expertise: Develop a deep understanding of the companys web services offering accurate and helpful information to customers.
• ProblemSolving: Troubleshoot and resolve customer issues providing effective and personalized solutions.
• Communication: Communicate clearly professionally and empathetically with customers to ensure their needs are met.
• Collaboration: Work closely with team members and other departments to escalate and resolve complex issues.
• Customer Feedback: Gather and report valuable customer feedback to improve the service quality.
• Documentation: Log customer interactions and resolutions accurately in internal systems.

Requirements:

• Language Skills: Fluent in German and at least intermediate English (B2). You should be able to communicate effectively in both languages.
• Experience: Previous experience in customer service is beneficial but not mandatory. We value a strong willingness to learn and develop.
• Skills:
  • Communication: Excellent verbal and written communication skills in both German and English.
  • ProblemSolving: Strong troubleshooting skills and the ability to offer quick solutions.
  • CustomerOriented: A passion for delivering excellent customer service and maintaining longterm relationships.
  • Adaptability: Comfort in a fastpaced environment and ability to adjust to new challenges.
  • Team Player: Ability to work well with colleagues to achieve common goals.
  • TechSavvy: Basic computer skills and the ability to learn new webbased tools and applications.

Benefits:

• Competitive Salary: Enjoy a salary that reflects your skills and experience with the opportunity for performancebased bonuses.
• Relocation Package: For those relocating from abroad we offer a full relocation package including flight tickets and accommodation support.
• Health & Life Insurance: Comprehensive health and life insurance coverage starting on day one.
• Meal Allowance: A daily meal allowance to help with food expenses.
• Transport Allowance: Monthly transport allowance for your daily commute.
• Career Growth: Opportunities for career development and advancement within the company.
• Training & Development: Continuous learning and development programs to enhance your skills and career prospects.
• WorkLife Balance: A supportive environment that values your wellbeing and worklife balance.
• Vibrant Location: Work in Lisbon one of Europes most exciting and culturally rich cities known for its beautiful architecture delicious food and sunny weather.

Why Lisbon

Lisbon offers a perfect mix of history culture and modern living. Its a fantastic city for personal and professional growth with a welcoming international community and a growing tech industry. Youll enjoy a high quality of life a vibrant social scene and an affordable lifestyle in a beautiful sunny city.

How to Apply:

If youre ready to join our team as a GermanSpeaking Customer Advisor in Lisbon wed love to hear from you! Please submit your CV and cover letter highlighting your language skills experience (if any) and enthusiasm for delivering exceptional customer service.

We look forward to welcoming you to our team!