French Customer service
French Customer service
Posted on :
04-01-2025
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1 Vacancy
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Job Description
Job Description: Customer Service Advisor (FrenchSpeaking)
Location: Lisbon Portugal
Contract Type: FullTime
About the Role
Are you fluent in French and enthusiastic about delivering topnotch customer service Join our growing team in the vibrant city of Lisbon where youll assist Frenchspeaking customers resolve inquiries and provide solutions with professionalism and efficiency. We are looking for motivated individuals who want to grow in a dynamic multinational environment.
Responsibilities
- Respond to customer inquiries via phone email and chat in French.
- Assist with product or service questions and troubleshoot issues.
- Provide efficient and accurate solutions to resolve customer problems.
- Log and document all customer interactions with attention to detail.
- Ensure consistent adherence to company guidelines and processes.
- Collaborate with colleagues to maintain excellent service standards and customer satisfaction.
Skills and Qualifications
- Languages:
- Nativelevel French (written and spoken).
- Good command of English (minimum B2 level).
- Experience:
- Prior experience in customer service or similar roles is preferred but not required.
- Key Attributes:
- Strong communication and active listening skills.
- Solutionoriented mindset with attention to detail.
- Ability to work in a fastpaced environment and remain calm under pressure.
- Basic computer literacy and familiarity with CRM systems is a plus.
- Additional Requirements:
- A smartphone compatible with Android 8.0 or iOS 12.
Compensation and Benefits
Salary Options:
- Without Accommodation:
- Monthly Gross Base Salary: 941.00
- Christmas Bonus (prorated monthly): 78.42
- Holiday Bonus (prorated monthly): 78.42
- Meal Allowance: 7/day (154.00/month taxfree).
- Total Gross Package (monthly): 1251.84
Additional Benefits
- Paid Training:
- 37.12/day or 185.60/week during the training period (14 weeks).
- Training includes product and service knowledge tools and support techniques.
- Relocation Support:
- Subsidized shared company accommodation (280/month deduction).
- Assistance with administrative tasks (social security registration NIF etc.).
- Free airport pickup upon arrival.
- Flight Reimbursement:
- Return flight to your home country in Europe after 12 months of service (or 9 months with prior approval).
- Healthcare:
- Private health and dental insurance available after contract signature (requires NIF and social security number).
- Access to an onsite medical clinic.
- Professional Development & Perks:
- Career advancement through the JUMP! Leadership Program.
- Access to free Portuguese language courses after 3 months of employment.
- Networking opportunities and social events through the company club (Club TP).
Work Schedule
- 40 hours per week rotating shifts of 8 hours (includes weekends and holidays).
Why Join Us
- Work in Lisbon a beautiful city known for its culture weather and vibrant lifestyle.
- Join a diverse and inclusive international team.
- Benefit from relocation support career development programs and a structured path for professional growth.
How to Apply
Submit your CV and a cover letter to express your interest and qualifications. Were excited to have you join our team of customer service professionals in Lisbon!
Employment Type
Full Time
Key Skills
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