Customer Support Agent with Russian and Polish
Customer Support Agent with Russian and Polish
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Job Description
Exciting Opportunity: Russian & PolishSpeaking Customer Support Agent
Join a leading multinational technology business in the vibrant city of Lisbon Portugal as a Customer Support Agent. If youre a problemsolver who loves helping others and speaks Russian and Polish this is your chance to shine!
Position: Customer Support Agent
Location: Lisbon Portugal
Employment Type: Fulltime
Duties and Responsibilities:
- Customer Interaction: Communicate with clients through various channels (telephone email and chat).
- Problem Solving: Identify issues troubleshoot and provide effective solutions.
- Customer Satisfaction: Handle complaints offer alternatives and ensure positive experiences within set timelines.
- Escalation Management: Determine when to reassign cases to other departments or senior representatives.
- Team Collaboration: Work closely with other specialists to resolve tickets and properly document outcomes.
- Documentation: Maintain accurate records of actions taken categorize cases and report bugs for the engineering team.
- Administrative Updates: Keep all jobrelated administrative forms uptodate.
What Were Looking For:
- Language Proficiency:
- Native/fluent in Russian (C1)oral and written.
- Fluent in Polish (B2 level or higher).
- Experience: Previous experience in similar roles preferably in a contact center environment.
- Technical Skills: Chat experience fast typing skills and familiarity with multiple tools.
- Communication: Ability to simplify technical language for nontechnical users with excellent verbal and written skills.
- Adaptability: Resourceful stressresilient and capable of staying calm in all situations.
- Time Management: Ability to meet tight deadlines with minimal supervision.
- Team Player: Work independently while contributing positively to the team environment.
Whats on Offer:
- Attractive Compensation: Competitive salary based on experience and performance.
- Work Schedule: Fixed schedule Monday to Friday (5 days/week).
- Comprehensive Benefits:
- Private health insurance.
- Life insurance.
- Meal allowance.
- Yearly performance bonus.
- Relocation Assistance: Includes allowance and help in finding accommodation.
- Positive Environment: A creative dynamic team with a friendly atmosphere.
- Growth Opportunities: Tools and guidance to reach your full potential.
Relocate to Lisbon & Be Part of a Global Team!
Take the next step in your career with a worldclass technology business. Join us in providing outstanding customer support in a fastpaced and rewarding environment.
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Employment Type
Full Time
