Quality Assurance Analyst German
Quality Assurance Analyst German
Posted on :
10-01-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.The main goal of the Quality Assurance Analyst is to serve as an expert in quality standards.
Position: Quality Assurance Analyst
Location: Lisbon Portugal
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Act as the goto person for quality guidelines ensuring adherence and consistency across all tasks
- Review and rate diverse content types including audio video text and photos in line with task guidelines
- Provide thorough written explanations to support your ratings and enhance overall rater quality
- Participate in calibration sessions with the team and stakeholders following the direction of the team lead
- Conduct peer audits as part of the quality process and assist in training initiatives when needed
- Collaborate with team members to share insights and best practices driving continuous improvement
- Manage multiple assignments independently balancing various tasks with minimal guidance
- Assist the team lead or manager during the interview process for future hires
- Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
- Work concurrently on multiple customer projects consistently meeting or exceeding client expectations.
REQUIREMENTS:
- Native / fluent in German (C1) both verbal and written. Fluent in English (minimum B2 level)
- Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
- University degree would be an advantage but is not required
- Computer literate & being comfortable using G Suite
- Highly detailoriented with a rigorous and analytical approach
- Excellent verbal and written communication skills with the ability to present reasoning in a clear concise and logical manner
- Willingness / ability to work flexible shifts.
- Strong sense of logic and sound decisionmaking abilities
OFFER
- Comprehensive medical coverage
- Access to 5000 free courses practice tools and certifications focusing on advanced technologies
- Attractive salary and allowances based on role and experience
- 4 weeks of paid vacation annually
- Enjoy a dynamic supportive work environment with regular celebrations wellness activities and strong team camaraderie
Employment Type
Full Time
Key Skills
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