Desktop Support
Desktop Support
Posted on :
02-12-2024
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Job Description
Job Description: Desktop Support
Job Responsibilities:
- Provide technical support for hardware and software issues for endusers.
- Troubleshoot and resolve desktop and laptop issues in a timely manner.
- Install configure and maintain operating systems and software applications.
- Assist users with account setup password resets and other userrelated inquiries.
- Document and track issues in the helpdesk ticketing system.
- Perform routine maintenance on computer systems and peripherals.
- Coordinate with other IT team members to escalate and resolve complex issues.
- Stay updated with the latest technology trends and company policies.
- Provide training and support to new users on software and hardware.
Essential Qualifications:
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in a service desk analyst desktop support role or similar IT position.
- Strong knowledge of Windows operating systems and troubleshooting techniques.
- Working knowledge of M365 Azure Intune and Autopilot
- Ability to work independently and prioritize tasks effectively.
- Excellent communication skills both verbal and written.
Employment Type
Full Time
Key Skills
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