Infrastructure Support Engineer
Infrastructure Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Infrastructure Support Engineer Tier 2
Location: RTP North Carolina (Onsite)
Mode of Hire: Contract
Responsibilities:
- Ensure 24/7 availability of the production environment and daily operations.
- Assist in the the root cause analysis process and help with remediation of major issues.
- Ability to assist in a support capacity with problem and incident resolution and assume incident and problem ownership and accountability.
- Recreate Customer Issues for Technical Troubleshooting in the Operate Lab
- Assist with issues related to firmware and report issues and suggest enhancements.
- A basic understanding of the ITIL framework and its application in a production environment.
- Troubleshoot & resolve the incidents and problem tickets within SLA/SLO.
- Work with senior technical resources on complex issues and major incidents resolution.
- Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components.
- Work with technical leaders to understand products and project requirements.
- Take ownership and accountability expectations in managing cases and customer situations.
- Serve as first point of escalation on all incidents.
Required Technical Skills/Qualifications
- Good knowledge on VMware Cisco UCS and Storage solutions.
- Good knowledge about Nexus devices and Hyperflex solutions.
- Technical knowledge of the following areas: Data Centre Networking and Data Centre Products.
- You should have experience in Networking industry experience and knowledge of products and protocols.
- Experience in administration and troubleshooting of mixed environment (physical and virtual servers).
- Technical knowledge and experience in overlay technologies VXLAN BGP EVPN ACI etc.
- Technical knowledge about Cisco ACI SDN NFV products and Cisco Cloud product portfolios but not limited to Cisco InterSight Cloud Centre Cisco UCS Director and Cisco Programmable Network Portfolio using DCNM.
- Good knowledge and experience with virtualization and container environments (VMware vSphere suite) and have technical exposure in integrating ACI with virtualization platforms through VMM integration.
- Basic knowledge and understandings on L2 / L3 networking protocols and technologies (VPC STP HSRP OSPF EIGRP BGP)
- Basic understanding of ITIL framework (Event Incident Change Service Request & Problem Management)
- Good analytical and troubleshooting skills with an initiative to drive problems to resolution.
Required Professional Qualifications:
- Typically requires bachelors degree in a technical field or equivalent plus 35 years related Data Centre and Network related experience.
- 13 years of experience in Data Centre technology at a Network Operations Centre or Technical Assistance Centre.
- Strong technical experience in Data Centre Cloud & Virtualization technologies.
- Ability to work with internal and external executive level customers with confidence while providing an exceptional experience.
Preferred Technical Skills/ Qualifications
- CCNP DataCenter / CCNP Routing & Switching certification is a plus.
- Certification on any Virtualization platform is a plus.
- Experience with scripting and automation (Python Ansible etc.)
- Prior working experience in Managed Services environment
- A strong understanding of the ITIL framework and its application in a production environment is preferrable.
Employment Type
Full Time
