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1 Vacancy
Field Service Technician Hill AFB UT
Pay Rate: $36.55/Hr. on W2
US Citizenship and Active Secret Clearance is required for this position.
Job description:
Provide desktop/laptop and some server IT support for customer; some of the job requirements as listed
Supports computer users with installation of hardware/software and networking components to meet personal computer needs
Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning
Resolves issues including contacting and assisting vendors Researches analyses and provides hardware/software recommendations ordering information and other purchasing information to users to assist in purchasing necessary equipment
Diagnoses and resolves complex enduser hardware/software problems including network desktop printer remote access software VoIP mobile devices MS Office MS OS (Win XP Vista Win 7 WIN 10) etc...
Performs new computer configuration and coordinates the workstation upgrade/replacement process
Participates in the deployment of new software platforms
Track user requests for equipment for information and problem reporting by opening cases and keeping case histories current and complete
Verify with the customer that the problem has been resolved and close case
Required Skills:
Experience with McAfee MS OS; MS XP Win 7 Win 10 MS Office Suite MS Server 2003/2008
Candidate must work well in a team environment Have excellent communication skills
Candidate must be a selfmotivated. Have excellent trouble shooting and analytical skills
Excellent knowledge of computer hardware software and terminology
Excellent knowledge of computer systems and local area networks Excellent computer skills
Excellent organizational skills
Experience Required:
Minimum 5 years experience in an IT support role.
Education Required:
High School/GED
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Full Time