SAM LEAD
SAM LEAD
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Job Description
Software Asset Management (SAM) Lead Job Description
The Software Asset Management (SAM) Lead is a pivotal role responsible for overseeing the activities of three specialized teams within the SAM department: Compliance Flexera and BusinessAsUsual (BAU). The SAM Lead ensures seamless coordination effective issue resolution and optimal performance across all teams. Heres a detailed summary of the SAM Leads responsibilities:
Key Responsibilities:
- Team Management and Coordination:
- Oversee daytoday activities of the Compliance Flexera and BAU teams.
- Ensure all team members are aligned with their roles and responsibilities.
- Create and manage team rosters to ensure balanced workloads and prevent fatigue.
- Issue and Risk Management:
- Identify assess and resolve issues and risks promptly.
- Escalate critical issues to company leaders or customers as needed.
- Develop and implement risk mitigation strategies.
- Customer and Stakeholder Communication:
- Act as the primary point of contact for customer queries and escalations.
- Notify customers when their assistance is required.
- Manage customer expectations and ensure satisfaction with SAM services.
- Compliance Oversight:
- Ensure the Compliance team accurately reviews and interprets software license agreements.
- Monitor compliance with licensing agreements and address any noncompliance issues.
- Provide guidance on compliance best practices and risk mitigation.
- Flexera Administration:
- Oversee the Flexera teams administration of FNMS and related tools.
- Ensure effective integration of Flexera with other data sources and systems.
- Support troubleshooting and resolution of technical issues related to Flexera.
- BusinessAsUsual (BAU) Operations:
- Manage license purchases renewals and cost optimization efforts.
- Oversee the calculation of Effective License Positions (ELP) and license harvesting.
- Ensure timely response to licensing queries and software installation requests.
- Reporting and Documentation:
- Generate detailed reports on team activities compliance status and risk assessments.
- Document processes procedures and best practices for continuous improvement.
- Team Morale and Development:
- Foster a positive and collaborative team environment.
- Address team morale issues and prevent burnout.
- Provide opportunities for professional development and training.
Skills and Qualifications:
- Extensive knowledge of software asset management including compliance Flexera administration and BAU operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in risk management and issue resolution.
- Ability to work collaboratively with customers stakeholders and company leaders.
Employment Type
Full Time
Company Industry
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
