Business Process and Productivity Management Officer
Business Process and Productivity Management Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Purpose
To improve efficiency and customer satisfaction. Essential to create a stronger framework for identifying and eliminating waste in processes. Additionally adopting better methods to detect customer service issues hidden within manuals and SLAs can help address problems proactively. Finally promoting continuous improvement through Kaizen fosters ongoing incremental enhancements that drive longterm organizational success.
Roles and Responsibilities
- Process and Productivity Management the focus is on improving operational efficiency by simplifying processes reducing headcount and shortening turnaround times. This involves evaluating existing standards validating Service Level Agreements (SLAs) and ensuring compliance with bank guidelines while addressing processrelated issues across teams.
- Policies and Procedures Management involves reviewing creating and revising policies manuals and forms to ensure they align with bank policies and external regulations. This includes addressing concerns recommending improvements and maintaining a centralized repository for easy access and control.
Occasional or Special Duties involve researching the latest business practices and theories to apply them to EastWest Bank preparing status and SLA tracking reports and supporting the identification of training and development needs for the team. The role also includes handling other tasks assigned by the Business Process and Productivity Management Head.
Education
College Graduate in preferably any Business or Management Accounting or Industrial Engineering course or related field
Advance degrees and Professional Qualifications and Certifications are a plus
Experience
With actual exposure in any or all of the following fields in the Banking Operations Branch and Head Office Operations Systems and Methods Internal Audit Risk Management and Compliance
Proven ability to develop document and maintain operational policies and procedures including the design and documentation of process flows and development of metric standards and reports
Proven ability to spot areas for process improvement and suggest improvements using reengineering and/or automation techniques
Proven experience working with Excel and other MS Applications in developing and maintaining various analysis and reporting tools
Formal Process Reengineering and Management training and experience or Lean Six Sigma certification is an advantage
Employment Type
Full Time
