Customer Success Associate - Pune
Customer Success Associate - Pune
Posted on :
02-11-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Customer Success Associate
Reports to: Customer Success Manager/Director
Location: Pune
Job Summary:
Were seeking a Customer Success Associate to ensure customers achieve their goals using our products/services driving longterm relationships and growth.
Key Responsibilities:
1. Onboard new customers providing training and support.
2. Build strong relationships with customers understanding their needs.
3. Monitor customer health identifying potential issues.
4. Develop and execute success plans.
5. Provide timely solutions to customer queries.
6. Collaborate with sales marketing and product teams.
7. Analyse customer data to identify trends and areas for improvement.
8. Conduct regular checkins and business reviews.
Requirements:
1. 05 years of customerfacing experience.
2. Excellent communication and interpersonal skills.
3. Ability to understand customer needs and technical concepts.
4. Proactive problemsolving skills.
5. Familiarity with CRM software.
Desirable Qualifications:
Graduate in any field
Should have good communication skills in English
Skills:
1. Customer relationship building.
2. Communication and presentation.
3. Problemsolving and analysis.
4. Time management and organization.
5. Technical aptitude.
What We Offer:
1. Competitive salary.
2. Career growth opportunities.
3. Collaborative work environment.
4. Recognition and rewards.
Any graduate with proper Provisional mark sheet or Certificate Pass out of (2019 till 2023) Willingness to work in Voice process Should be fluent in English and Hindi (both Verbal and Written) Willingness to work in rotational shift time Ready to work from office 6 days working 1 day week off (rotational)
Education
Under graduate, graduate
Employment Type
Full Time
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