Customer Relationship Executive
Customer Relationship Executive
Posted on :
07-01-2025
Employer Active
1 Vacancy
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Job Description
- Customer Relationship Management:
- Build and maintain positive relationships with customers to foster loyalty and satisfaction.
- Act as the main point of contact for customer inquiries requests and complaints ensuring prompt and effective responses.
- Regularly engage with customers through meetings calls and emails to assess satisfaction and gather feedback.
- Problem Resolution and Support:
- Address and resolve customer concerns and complaints in a timely and professional manner.
- Coordinate with internal departments (such as Sales Product Development and Technical Support) to find optimal solutions for customer issues.
- Track and follow up on customer issues until they are fully resolved maintaining accurate records and updating customers on progress.
- Account Management and Retention:
- Develop and implement strategies to enhance customer retention and loyalty.
- Identify opportunities to upsell or crosssell additional products or services based on customer needs.
- Collaborate with sales and marketing teams to inform customers about new products services or promotions.
- Data and Reporting:
- Maintain accurate customer data and records in CRM systems.
- Analyze customer data to identify trends opportunities and areas for improvement.
- Prepare and present regular reports on customer satisfaction retention and account growth to management.
- Customer Feedback and Continuous Improvement:
- Collect and analyze customer feedback to identify areas of improvement.
- Collaborate with relevant departments to implement changes based on customer insights.
- Participate in the development and delivery of customer satisfaction and loyalty programs.
Requirements
- Any degree in reputed university or college.
- 0 1 years of experience in a Customer Relationship or a related field.
- Excellent communication interpersonal and presentation skills.
- Female candidates are encouraged to apply.
- Candidates from Kozhikode are preferred.
Employment Type
Full Time
Key Skills
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