Customer Service Advisor Healthcare Sector
Customer Service Advisor Healthcare Sector
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Job Description
Start Date: 4th November 2024
Location: Remote for candidates in Poland. Offices in Szczecin Poland.
Languages Required: Spanish (C2) Portuguese (C2) English (B2)
About the Role:
Are you an experienced professional with a background in healthcare fluent in both Portuguese and Spanish We are looking for a skilled Customer Service Advisor to join our team in the healthcare sector where youll utilize your expertise to support clients across pharmaceutical and dermatological services.
In this role youll be the first point of contact for customers offering them precise advice addressing their healthrelated inquiries and ensuring they receive optimal solutions tailored to their needs. Your ability to communicate effectively in Portuguese and Spanish is crucial as you will serve a diverse client base across these language regions.
Key Responsibilities:
- Provide expert customer support and consultation on healthcare products and services via phone email and chat using your Portuguese and Spanish language skills.
- Respond to customer queries related to pharmaceutical products and treatments offering clear reliable and professional guidance.
- Engage in proactive problemsolving assisting clients with their healthrelated issues and ensuring their satisfaction with the solutions provided.
- Foster and maintain strong trusting relationships with clients by delivering exceptional service and personalized care.
- Collaborate with healthcare professionals and internal teams to ensure smooth and effective service delivery.
Working Conditions:
- FullTime Schedule: Monday to Friday 8:00 AM 7:00 PM.
- Every second Saturday is a working day.
Compensation and Benefits:
- Base Salary: 8500 PLN gross per month
- Additional Perks:
- Twoweek immersive training program followed by handson learning with continuous support from a Training Buddy.
- A dynamic and international work environment that values diversity and professional growth.
- Private healthcare provided by Luxmed Group covering a wide range of medical services.
- Access to a Group Insurance Program and sports/leisure benefits.
- Participation in MyBenefit cafeteria offering vouchers for shopping meals entertainment and Multisport Card.
- Social events teambuilding activities and celebrations to foster a collaborative and enjoyable workplace culture.
Qualifications Required:
- Educational Background: Bachelors or Masters degree in Pharmacy Dermatology Chemistry Biology Biotechnology or other related fields.
- Proven experience in a customer service or advisory role ideally within the healthcare or pharmaceutical industry.
- Proficient in Portuguese and Spanish (C2 level) with strong English skills (B2 level).
- Strong organizational timemanagement and multitasking skills.
- A passion for healthcare and a desire to stay updated with medical advancements and practices.
Contract and Employment Terms:
- Initial 3month probation period under a full employment contract.
- Following the probation period contract extensions are offered for 1 year 18 months or on a permanent basis depending on performance and team leader recommendation.
Relocation Support:
For candidates relocating to Poland we provide flight ticket costs and cover the Real Estate Agency fees. (Please note that accommodation is not provided.)
Selection Process:
- Candidates profiles are reviewed by the clients recruitment team.
- If the candidate is not already in the clients database the profile will be evaluated and if suitable the candidate will be invited for an interview.
Required Documents for Eligibility:
- EU citizens can apply directly.
- For nonEU citizens documents such as a valid passport student visa Temporary Residence Card (TRC) and proof of active student status or recent graduation in Poland are necessary.
Join our healthcare team and contribute to improving the lives of patients by providing topquality support in a field that makes a real difference. If youre passionate about healthcare and fluent in Portuguese and Spanish wed love to hear from you!
Remote Work :
No
Employment Type
Full Time
