Customer Support Advisor Norwegian English
Customer Support Advisor Norwegian English
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Job Description
Job Title: Customer Support Advisor Norwegian & English (Airline Project)
Start Dates: 25th November 2024 or 13th January 2025
Location: Warsaw Poland (OnSite)
Salary: 9550 PLN gross/month
Industry: Airline
Ready to Soar
Were searching for a passionate Customer Support Advisor to join our team and provide topnotch service for one of the Nordics most trusted airlines SAS. If youre fluent in Norwegian and English this is your chance to help travelers navigate their journeys with ease and confidence! Based in Warsaw youll enjoy a lively international workplace with the option to switch to a hybrid model after 36 months.
Your Mission Should You Choose to Accept It:
- Be the friendly helpful voice behind inbound calls and chats in Norwegian providing expert assistance to travelers.
- Guide customers through flight bookings offering advice on fares products and services.
- Manage reservation changes (dates destinations personal info) like a travel pro.
- Handle special requestsfrom wheelchair assistance to traveling with pets.
- Smoothly process ticket cancellations and refunds.
- Help customers purchase airline tickets and assist with payment methods.
- Provide support for travelers facing unexpected challenges.
Whats in it for You
- Be part of a respected 5star Nordic airline providing worldclass service.
- Kickstart your role with a fully paid 2month training program including handson experience and a dedicated training buddy to guide you.
- Competitive salary of 9550 PLN gross per month.
- Employment contract: Start with a 3month probation period with the possibility of extending to a fixedterm or permanent contract based on performance.
- Relocation support to help you settle in Warsaw including covered flight tickets and real estate agency fees (accommodation not included).
- Work Schedule: Monday to Friday 07:0019:00 plus occasional weekend shifts (twice a month on Saturdays and Sundays).
- Access to private healthcare through Luxmed and a group insurance program.
- Enjoy sports and wellness programs with a Multisport card.
- Grow in a dynamic international environment with mentoring and coaching opportunities.
- Be part of a vibrant work culture with social activities events and celebrations.
- Experience a multicultural workplace with opportunities for career advancement.
What You Bring to the Table:
- Norwegian (C1) Your Norwegian is fluent and you can handle both spoken and written communications with ease.
- English (B2) Youre also comfortable speaking and writing in English.
- Strong technical skills You know your way around MS Office browsers and general computer tools.
- A positive energetic approach to solving customer challenges.
- Previous experience in customer service or CRM platforms is a plus but not required.
Why Youll Love It Here:
Imagine working in a fastpaced global environment where youre not just helping customers but helping travelers navigate their journeys. Whether its booking flights solving issues or assisting with special requests youll be the friendly voice they rely on. With plenty of career development opportunities a supportive team and the chance to work for a leading airline this role is perfect for those looking to grow in the airline industry.
Excited to Start Your Journey
Join our team and help travelers take to the skies while building a rewarding career. Apply today and get ready for takeoff!
Relocation support is available for those moving to Poland.
Remote Work :
No
Employment Type
Full Time
