Customer Support Advisor Danish English
Customer Support Advisor Danish English
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Job Description
Job Title: Customer Support Advisor Danish & English (Airline Project)
Start Dates: 25th November 2024 or 13th January 2025
Location: Warsaw Poland (OnSite)
Salary: 9550 PLN gross/month
Industry: Airline
Ready for Takeoff
Were on the hunt for a passionate Customer Support Advisor to join our crew and deliver worldclass service for one of the Nordics most prestigious airlines SAS. If youre fluent in Danish and English and excited about helping travelers navigate their journeys this role is your boarding pass to a new adventure! Based in Warsaw youll be working in a vibrant dynamic environment with the potential to transition to a hybrid model after 36 months.
Whats Your Mission
- Be the friendly voice answering inbound calls and chats in Danish solving customers travel questions with confidence.
- Guide travelers through booking flights recommending the best fares products and services.
- Manage reservation changes (dates destinations personal details) like a pro.
- Arrange special requestsfrom wheelchair assistance to flying with pets.
- Handle cancellations and refunds ensuring a smooth and stressfree process.
- Assist with ticket purchases and offer advice on payment methods.
- Support customers with unexpected travel challenges always with a helpful attitude.
Perks of the Job:
- Work for one of the most reputable 5star Nordic airlinesa name travelers trust.
- Get fully up to speed with a paid 2month training program where youll learn by doing with a training buddy guiding you every step of the way.
- Competitive salary of 9550 PLN gross per month.
- Employment contract: Start with a 3month probationary period followed by extensions or a permanent contract based on your performance.
- Relocation support to help you settle in Warsaw including covered flight tickets and real estate agency fees (no accommodation provided).
- Shifts: Monday to Friday 07:0019:00 with the occasional SaturdaySunday shift (twice a month).
- Enjoy private healthcare through Luxmed and a group insurance program.
- Benefit from our sports and wellness programs with a Multisport card.
- Thrive in a multinational environment with opportunities to grow through mentoring and coaching.
- Take part in social events and celebrations with colleagues from around the world.
What Youll Bring on Board:
- Danish (C1) Your Danish is fluent and you can handle both written and spoken communication effortlessly.
- English (B2) Youre comfortable communicating in English too.
- A knack for tech Youre familiar with MS Office browsers and general computer tasks.
- A positive attitude and energy that lights up every customer interaction.
- Previous experience in customer service or CRM platforms is a bonus.
Why Youll Love This Role: Imagine working in a highenergy international environment with opportunities to grow your career while supporting customers who are traveling the world. Whether youre helping someone book a flight solve a travel issue or make a special request youll be the friendly helpful voice they rely on. Plus with our training programs youll be equipped to handle anything the airline world throws your way!
Ready for Your Career to Take Flight
Take off with us and join a team thats passionate about travel customer service and personal growth. Apply today and let your journey begin!
Remote Work :
No
Employment Type
Full Time
