Support Engineer
Support Engineer
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Job Description
StorONE has solved one of the most challenging problems in the storage sector: delivering exceptionally high performance at the lowest possible cost. Rather than simply utilizing the most expensive hardware in large quantities (which is the easiest approach) StorONE has developed the most advanced software that maximizes the efficiency and utilization of the newest and best hardware. This capability minimizes the amount of hardware necessary thereby reducing costs significantly.
Also is the first and only solution on the market that consolidates all storage use cases into a single product without compromising hardware features protocols or media choices offering unprecedented futureproof flexibility across various protocols drives nodes and clouds.
Technologies
- Linux
- Unix
- Shell
Requirements
- 57 years of experience providing Technical Support and/or Escalation Service for Enterprise Customers in the Computer Storage Industry.
- Preferably 48 years of experience as a storage or system administrator (NAS SAN or Direct Attach) with a strong technical design background.
- Technically oriented with a strong understanding of Data Center technologies particularly storage solutions capabilities data protection virtualization networking and application use cases
- Strong analytical skills and consultative skillset to analyze current usage and customer goals and recommend actions that drive success for customers
- Excellent written verbal and interpersonal communication skills
- English B2
- Willingness to travel to build strong customer relationships.
- BA/BAS technical school degree or equivalent field experience.
- Selfmotivated
Responsibilities
- Work as part of the Support Team to respond to internal and external customer problems and situations.
- Participate in an oncall rotation with other team members
- Provide detailed problem descriptions and incident documentation in our Customer Service Management system.
- Perform and coordinate technical troubleshooting sessions with internal and external customers.
- Work with team members to manage and maintain StorONE Lab Environments for our PreSales QA and Support Teams
- Assist our Installation and Integration teams with customer deployments.
- Provide technical feedback to the R&D team on behalf of the customers
- Create and develop internal and customer facing documentation for continuous improvement.
Recruitment Process
- Initial screen 30 minutes;
- Interview with Director of Support.
- Interview with VP of Engineering.
- An interview with the CEO.
Location
Poland/Romania/Ukraine
Benefits
Poland
- Vacation days: 20 days public holidays
- Sick leaves: 5 days
- Insurance coverage
- IT KIT (laptop andbasicequipment)
- Educational compensation
Romania
- Vacation days: 20 days public holidays
- Sick leaves: 5 days
- Insurance coverage
- IT KIT (laptop andbasicequipment)
- Educational compensation
Ukraine
- Vacation days: 18 days public holidays
- Sick leaves: 5 days
- Insurance coverage
- IT KIT (laptop andbasicequipment)
- Educational compensation
Employment Type
Full Time
