Customer Service Executive with French English Polish - Hybrid
Customer Service Executive with French English Polish - Hybrid
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Job Description
Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver truly excellent customer service at our location in omianki Poland. You will support our customers via email or telephone with inquiries about orders shipment delivery and incorrect order registrations in Polish French and English. Our hybrid work model offers you the flexibility to work from our office in omianki and also from home. Become part of our international team and drive our purpose Science for a Safer World further!
Maternity Leave: Please note that this position will be covered by maternity leave for 18 months until April 2026.
What youll do
- Provide supportive advice and excellent service to our customers regarding their orders and ensure customers are informed of any delays in advance
- Communicate professionally and courteously with customers over phone via email and Service Cloud
- Ensure that all incoming customer enquiries are processed timely or escalate to ensure response times are within agreed timescales
- Be responsible for the daily management of Service Cloud Case ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales.Register customer complaints by logging into the Service Cloud Complaint System and ensure the KPI reporting is maintained and issues escalated to the Manager
- Process RMAs (Return Material Authorisations) and issue refunds/credit notes or compensation to customers to agreed values as determined by the Manager
- Support other defined customer territories when operationally required to do so and work collaboratively with other teams to deliver an excellent customer experience
Qualifications :
- Ideally experience in working in a sales support environment with order entry exposure. An interest in Chemistry or Science would be a distinct advantage.
- Good organizational skills attention to detail and accuracy
- Strong communication skills can do attitude and willingness to go that extra mile
- Team player enjoying both working in a team and individually
- Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP ORACLE SAGE etc.
- Good level of spoken and written Polish French and English
Become now part of our team. We look forward to hearing from you!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
