Customer Support Deployment Specialist

We are seeking a skilled and motivated Deployment Specialist to join our team. The ideal candidate will be responsible for performing customer updates upgrades and migrations of Revalize applications diagnosing and resolving issues encountered during these processes performing onpremises and cloud customer database migrations and assisting customers with the configuring of Revalize applications and supporting systems. This role requires a strong understanding of MS SQL database backup and restoration and installing and configuring reporting servers. This is a fulltime position. 

Responsibilities: 

• Perform scheduled updates upgrades and migrations of the companys proprietary software in both cloud and onpremises environments ensuring minimal disruption to end users
• Perform customer database migrations including performing database backup and restorations to ensure data integrity
• Set up and configure customer connections reporting servers and application environments
• Advise customers on the installation and maintenance of MS Windows and MS SQL servers ensuring compatibility with the companys software
• Configure reporting servers and other system components as required in support of the companys
• Assist customers with ensuring systems are properly set up and functioning optimally for the operation of the companys software
• Diagnose and troubleshoot issues encountered during updates upgrades and migrations escalating to engineering or cloud teams as needed
• Work closely with internal engineering and cloud teams to address installation issues and resolve internal cloud tasks efficiently
• Maintain consistent clear and professional communication with customers throughout update upgrade and migration projects
• Provide excellent customer service to both customers and teammates ensuring behavior aligns with the companys values
• Gather and document customer issue details accurately logging communications and maintaining thorough records of issue resolutions
• Prioritize and manage time effectively to meet customer and business needs ensuring timely delivery of deployment tasks
• Coordinate with project managers and other stakeholders to support technical aspects of projects and ensure alignment with project timelines
• Author edit and contribute to the improvement of knowledgebase articles FAQs and functional documentation to support customers and internal teams
• Document technical processes and resolutions to support continuous improvement and facilitate future troubleshooting efforts
• Cooperate closely with project management development and engineering teams to ensure seamless execution of deployment tasks
• Act as a liaison between customers and internal teams to address technical challenges and identify opportunities for process improvements

Qualifications :

Required Skills & Abilities

Three (3) years or more prior experience in customerfacing technical support or professional services role supporting complex SaaS solution(s)

Previous experience performing issue troubleshooting support for onpremises and SaaS applications

Knowledge of Windows Active Directory server reporting SMTP configuration and MS SQL

Experience working with complex software (for example ERP CPQ PLM PDM etc.)

Able to clearly explain complex information and technical terms in a simple manner

Strong analytical and problemsolving skills

Strong attention to detail and time management

Ability to prioritize work and manage multiple tasks concurrently

Ability to excel in a highpaced everchanging environment

Ability to work independently and in a team environment

Strong skills in listening and communicating through spoken and written channels

Customeroriented attitude with a willingness to learn

Selfaware and acts with respect and care towards others

Able to share knowledge effectively

Proficiency in English (spoken and written)

Proficiency in German (spoken and written) for European candidates

Ability to be consistently productive while working remotely with access to a quiet work area with a reliable highspeed internet connection (minimum 20Mbps download/2 Mbps upload) to conduct business over the telephone and video calls

Preferred Skills and Abilities

Working knowledge of Salesforce

Additional Information :

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30minute online assessment as a part of your application. 

Remote Work :

Yes

Employment Type :

Fulltime