Technical Managed Services Consultant with French

The Technical Managed Services Consultant with French at SmartRecruiters is a seasoned professional with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise project management and customer relationship management.

Key Responsibilities

• Be the main point of contact both internally and externally for automation and integrations between SmartRecruiters and our customers technical ecosystems
• Work as part of SmartRecruiters Hiring Success Team responsible for ensuring our customers achieve hiring success
• Be assigned to a restricted group of customers serving as the primary point of contact for custom integrations and automation
• Wear the hats of Business Consultant Project Manager and Developer to assist customers during the Business as Usual (BAU) phase monitoring and troubleshooting integrations and implementing small enhancements to help them achieve hiring success
• Be responsible for a backlog containing questions and enhancement requests related to our outofthebox HCM Connectors and custom automation
• Proactively monitor integrations and automation identifying and documenting common failures or potential improvements
• Plan the delivery of integrations automation fixes and enhancements based on your allocation to that customer
• Build integrations and automation enhancements using advanced nocode automation platforms or advise the customers technical team
• The Technical Managed Services Consultant at SmartRecruiters is a seasoned professional with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise project management and customer relationship management

Additional Responsibilities

• Develop your professional expertise applying company policies and procedures to resolve a variety of issues
• Demonstrate mastery over assignments using professional concepts and SmartRecruiters policies and procedures to solve a moderate range of difficult problems in imaginative and practical ways.
• Apply practical knowledge of tools practices and technologies used on a daily basis.
• Work on requests for enhancements of small to moderate size where analysis of situations or data requires a review of various factors.
• Build productive internal and external working relationships using discretion to prioritize work and evaluate problemsolving approaches.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Receive only general instructions autonomously managing tasks within defined procedures priorities and practices.
• Be generally reviewed for accuracy.
• Focus on providing standard professional advice and creating initial reports for review by experienced team professionals.
• Consistently demonstrate teamwork skills ask questions and challenge status quo bias.
• Additional Responsibilities

Qualifications :

• Indepth knowledge of SmartRecruiters and its automation platform Workato staying updated on product updates and changes
• Strong understanding of SmartRecruiters integration capabilities including APIs outofthebox HCM Connectors and the embedded automation tools
• Technical proficiency in HTTP APIs WebServices and some familiarity with HRIS Systems (e.g. Workday SAP EC ADP UKG Peoplesoft)
• Expertise in authentication and authorization protocols and platforms (OAuth2 SAML AD OKTA).
• Solid understanding of coding principles despite the nocode automation tools
• Experience with commercial ETL and middleware tools e.g. Jitterbit MuleSoft Boomi
• Exceptional verbal and written communication skills with the ability to explain technical concepts to nontechnical stakeholders
• Proven ability to design technical solutions that meet business requirements
• Strong problemsolving skills and analytical thinking
• Collaborative mindset for effective teamwork and crossfunctional collaboration
• Exceptional time management and adaptability
• Conflict resolution skills and the ability to manage challenging customer interactions
• Proficiency in documentation including recordkeeping and maintaining internal playbooks

Additional Information :

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Remote Work :

Yes

Employment Type :

Fulltime