Technical Support Engineer

Your Responsibilities:

• Secondline Support. Handle customer and internal user requests via chat email and occasionally phone calls in English.
• Consultations. Provide consultations regarding our products and services such as CDN Streaming DNS.
• Technical Issue Resolution. Conduct technical diagnostics to resolve issues gather information about customer and user incidents and escalate to higher levels of technical support if needed.
• Advanced Troubleshooting. Address complex technical issues and provide timely effective solutions while considering the impact on customers business operations based on internal documentation.
• Pattern Analysis. Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences sharing knowledge and expertise with other team members to enhance overall support capabilities.

Qualifications :

We Expect you to Have:

• 1 year of Technical Support experience
• English level B2 or higher
• Good networking knowledge (TCP/IP DNS MAC address ping traceroute)
• Good understanding of hardware and software diagnostics (reading logs etc.
• Solid experience with CDN technologies
• Solid handson experience with Linux and API
• Knowledge of monitoring tools such as Grafana
• Excellent customer advocacy and soft skills
• Strong problemsolving abilities
• Quick learner organized and a team player
• Responsible polite and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Nice to have: 

• Experience with NGINX and SQL

About the schedule:

MondayFriday 9 AM 6 PM local time. Each shift includes a 1hour break.

Additional Information :

What We Offer:

We value our employees and offer a benefits package designed to support your health wellbeing and professional growth throughout your journey at Gcore:

• Competitive salary
• Flexible working hours
• Remote hybrid or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing firstclass web performance content delivery and security. Headquartered in Luxembourg with offices around the world the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks Albion Online Avast Photon Unity Sandbox Interactive and others.

To find out more about Gcore please check out our product website LinkedIn page and Instagram account. Lets transform the Internet together!

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race color religion sex sexual orientation age gender identity gender expression national origin disability or any other legally protected characteristics.

Remote Work :

Yes

Employment Type :

Fulltime