Onboarding Officer
Onboarding Officer
Posted on :
29-10-2024
Employer Active
1 Vacancy
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Job Description
Position Summary
Position Summary
The Onboarding Officer will be responsible for ensuring a seamless onboarding experience for new riders. The ideal candidate will be passionate about delivering exceptional customer service.
Responsibilities
- Register new riders and verify their information ensuring it aligns with Gamma standards.
- Clearly explain Gamma product features and benefits to riders.
- Provide inperson support to riders ensuring 100% satisfaction.
- Guide riders through the onboarding process and familiarize them with tools for success.
- Promote the Gamma brand and inspire enthusiasm among drivers.
- Maintain uptodate knowledge of Gamma policies and procedures.
- Address and resolve any riderrelated issues.
Requirements
- Minimum of 2 years experience in customer service
- Excellent communication skills.
- Excellent interpersonal and presentation skills
- Must be customer servicecentric.
- Ability to work independently with little or no supervision.
- Ability to work in a fastpaced environment.
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- You would enjoy a comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Employment Type
Full Time
Key Skills
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