Bilingual Client Services Officer
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Job Description
Job Title: Bilingual Client Services Officer (French/English)
Location: Tunis Tunisia
Industry: Customer Service Insurance
About the Company:
We are a leading provider of customer service solutions focused on delivering exceptional support to our clients. Our mission is to provide efficient highquality service within an inclusive and collaborative environment. We are seeking a Bilingual Client Services Officer fluent in French and English to join our dynamic team in Tunis.
Job Overview:
As a Bilingual Client Services Officer you will be responsible for providing highquality customer service to our clients in both French and English. You will need to demonstrate excellent communication skills a strong sense of responsibility and a serviceoriented attitude. If you are passionate about customer satisfaction and problemsolving and enjoy working in a supportive team environment this role is perfect for you.
Key Responsibilities:
- Provide customer service support in French and English ensuring effective communication with clients from diverse backgrounds.
- Assist clients with inquiries and resolve issues related to the products or services offered.
- Maintain high standards of service quality and professionalism in all client interactions.
- Collaborate with team members to share best practices and improve service processes.
- Manage and update client records while ensuring the confidentiality of sensitive information.
- Perform administrative tasks including data entry and report generation as needed.
Required Skills and Qualifications:
- Educational Background: Minimum Bac2 or equivalent in a relevant field.
- Experience: Expert profile with prior experience in customer service insurance or a similar field.
- Technical Skills:
- Proficient in Microsoft Office Suite (Word Excel).
- Familiarity with customer service software is a plus.
- Language Skills:
- Fluent in both French and English with a proficiency level of C1/C2.
- Personal Attributes:
- Reliable involved and passionate about working in a respectful and supportive environment.
- Excellent interpersonal skills and the ability to work effectively in a teamoriented environment.
- Strong organizational skills detailoriented and serviceminded.
- Comfortable working with numbers and datadriven tasks.
- Openminded and adaptable in a multicultural setting.
Working Conditions:
- Work Schedule:
- 40 hours per week distributed over 5 working days.
- Flexible Hours: Between 07:00 and 10:00 AM (morning) or between 04:00 and 07:30 PM (afternoon).
- 2 days off per week on a rotating basis.
- Location:
- Tunis Tunisia.
- Contract: Fulltime permanent position (CDI).
Why Join Us
- Be part of a dynamic and respectful team where your contributions are valued.
- Enjoy flexible working hours that support a healthy worklife balance.
- Develop your career in a growthoriented collaborative environment.
- Competitive salary package and benefits to support your wellbeing.
How to Apply:
If you meet the qualifications and are excited to contribute to a growing organization we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience and motivation for applying.
Employment Type
Full Time
