Bilingual Client Services Officer
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Job Description
You are the privileged contact for our policyholders:
you advise and support them regardless of the channel they choose: telephone email or mail and you manage the payment of their services
you actively contribute to their satisfaction through the quality of the response provided the quality of processing and your contribution to achieving the performance indicators of our site. You manage calls from our beneficiaries and healthcare professionals:
you inform and advise our customers on the guarantees subscribed
you support them on a daily basis in their care pathway. You carry out administrative management:
management of the life of the contract: registration and cancellation of contracts collection of contributions
management of health benefits: entry of reimbursements preparation of quotes issuance of coverage etc. in accordance with internal procedures
management of updates and modifications to files (contract address RIB etc.).
You manage customer relations:
you inform policyholders about the guarantees of their contracts reimbursements and all aspects related to the life of the contract (subscription amendments cancellations contributions etc.) mainly by telephone and/or email
you advise them and provide a response to all their requests as well as those of health professionals. There is no prospecting or sales as part of your role.
Training: Min bac2
Experience: Expert profile/insurance experience or/Teleperformance
Qualities: Relational qualities (in French and English) sense of service openmindedness
organizational skills
Appetite for numbers and team spirit
Technical skills: Mastery of Office Pack (Word Excel)
Languages: French and fluent English: level C1/C2
Personality: Reliable involved enjoying working in a respectful and supportive environment
Schedule: 40 hours per week / 8 hours of work per day
Monday to Sunday/ 5 days of work per week/ 2 days off during the week
Employment Type
Full Time
